Branch Operations Manager
About The Position
The Branch Operations Manager is a dynamic position responsible for planning, directing, and coordinating the operations of the service center. This position is responsible for safety, transaction quality, inventory accuracy, facility maintenance, yard productivity, and administration through the implementation of standard operating procedures. This position owns the operations inside a Branch, and it reports to the Branch Manager. This position manages Yard and Delivery personnel with a strong “dotted line” to the Customer Service Representatives. This position is responsible for ensuring alignment between the service centers and the functional support departments.
Requirements
- Five years in Customer Service, Operations or Operations Management
- Good Computer skills, Proficient in Excel
- High School Degree
- Experience in directly managing people
- Strong commitment to safety
- Strong operational knowledge and experience
- Process driven and detail oriented
- Solid team building experience
- Proficiency in all aspects of interpersonal communication
- Decision making
- Aptitude in data analysis/problem solving
- Training
- Business Acumen
Nice To Haves
- Industry experience
- Some College
- Experience working in a matrix organization
Responsibilities
- Create and maintain a safe work environment through training, inspection, and corrective action.
- Adopt an 80/20 operating philosophy in managing the operations of the service center.
- Create, Implement, and sustain required standard operating procedures.
- Measure performance using metrics against pre-defined goals in areas such as safety, inventory accuracy, equipment inspection and PM, and all other areas.
- Resolve issues within the material flow of the service center and implement procedures to ensure that transactions flow accurately 100% of the time.
- Foster alignment with Functional Support Departments.
- Ensure proper stocking, movement, and loading of material.
- Manage or complete daily managerial duties such as facility and equipment maintenance and repair, OSHA requirements, safety training, control of fuel and P-card purchases, etc.
- Manage staffing at the service center, including controlling and minimizing labor overtime.
- Monitor and control premium freight and repair expenses but never at the expense of safety.
- Manage transaction accuracy by making sure each day’s transactions are updated in the system the day during which they occur and ensuring performance goals are met in this functional area.
Benefits
- Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
- Company Paid Life Insurance and Short/Long-Term Disability Insurance
- Convenient 24/7 Doctor Visits through LiveHealth Online
- Legal Assistance via Legal Shield
- Employee Assistance Program
- Identify Theft Protection
- Access Perks – Discounts on products and services with companies nationwide.
- 401k Retirement Program with strong company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
