Branch Operations Manager -- Los Angeles Market

Liquid Brand•Riverside, CA

7d•Onsite

About The Position

The Branch Operations Manager manages daily driver route assignments while utilizing technology provided by the Logistics Department. The Manager has the responsibility to ensure the Service Technicians meet the needs of the customers while complying with DOT regulations including time worked and time driven as well as all applicable regulations. This role is responsible for the P&L and implementation of an annual yearly business plan for the branch, along with branch strategies. The Branch Operations Manager is expected to meet monthly revenue goals and stay within monthly budgeted expenses. Participate in a wide variety of special projects and compile a variety of special reports.

Requirements

3 years in management and or leadership experience
Demonstrated good people skills, decision-making ability, and problem-solving.
Must have the ability to prioritize and be organized.
Must be able to solve problems, resolve differences, and prioritize
Able to manage multiple tasks resulting in positive solutions
Computer skills; competent in MS Office software (Word and Excel)
Professional appearance and demeanor

Nice To Haves

Bilingual (Spanish/English)
Experience managing DOT-regulated drivers and vehicles
4-year degree in related field

Responsibilities

Communicate openly with customers in a courteous and professional manner
Take a proactive approach to customers, build a relationship, communicate, visit face to face and by phone, prevent issues before they become a problem, resolve any issues quickly and completely
Meet customer expectations for on-time performance and service quality
Set the example for making safety the top priority
Ensure LES safety processes and standards are adhered to and the team maintains the proper level of risk awareness
Communicate safety expectations clearly and openly
Know, understand, and comply with the regulations & permitting requirements for all entities in your area of responsibility.
Perform routine safety walkarounds and inspections
In the event of an emergency or accident take the lead and follow company protocol for reporting and resolution. This includes initiating a root cause analysis meeting with your RVP and EHS partners.
Assure daily vehicle inspections are performed, and exceptions are resolved timely.
Manage, direct, and lead all functions within a branch. Primary areas of accountability include productivity, overtime management, hours per stop, service quality and timeliness, and asset and fleet management
Monitor daily route compliance to assure routes are performed as designed
Ensure that your service fleet is operating at a high standard. Perform vehicle Inspections on all vehicles regularly.
Work closely with the fleet maintenance providers to ensure the best possible service for the vehicles and equipment (visit once or twice monthly).
Maintain an on-hand inventory of supplies/tools and commonly needed equipment to minimize lost time due to outages while preventing overstocking.
Must be familiar with standard Company practices and procedures when assigning routes or taking customer calls.
Perform Route Observations to assure service quality and good driving behavior
Create an atmosphere of trust and teamwork that values the contributions of all employees and supports a high-performance culture
Engage the team daily to identify issues, provide direction and feedback
Communicate openly and clearly
Hire high-quality team members and train them effectively for the job
Develop employees including conducting annual performance appraisals with Field Service Technicians and office staff