Branch Operations Manager

Find Perfect Tiles•Chicago, IL

3d•Onsite

About The Position

This position is responsible for the day to day operational functions and inventory management of the branch. The Branch Operations Manager (BOM) must ensure that customer service, inside sales, and sales support functions are provided at the highest level, all while maintaining 100% compliance with FTI policies, procedures, and guidelines. The BOM is responsible, with the Branch Manager, to ensure that the branch financial goals are met.

Requirements

Must be proficient in Word, Outlook, and Excel
Must be able to obtain complete knowledge of all Florida Tile products
Must be able to perform all functions in the warehouse when needed including, but not limited to, driving a forklift, loading and unloading trucks, operating a pallet jack, and lifting up to 50 pounds repetitively
Ability to meet deadlines and schedules with little supervision

Nice To Haves

SAP experience a plus
Flooring or tile industry experience a plus
Associates degree or higher preferred
Operational and logistical experience is a plus

Responsibilities

Developing, maintaining, and growing walk-in customer relationships and purchases, implement upselling (mix) and add-on selling techniques with all branch customers, and post sales follow up activities
Cycle counts and results, Inventory accuracy and adjustments, full physical inventories, maintain warehouse stocking profile, returns to vendor, sample policy enforcement & write-offs, and discontinued inventory process.
Freight policy enforcement, processing freight payments, and freight cost control
Order entry & accuracy crosscheck, paperwork and processing, showroom and contractor area service, new part & account set up, invoicing, ensure pricing accuracy and rules are followed, and vendor credits.
Safety (acts as Branch Safety Program Coordinator to ensure that all company safety guidelines and measures are adhered to) and processing inbound and outbound shipments & returns.
Purchasing and receiving from NDC and non FTI vendors (including application of min/max philosophy to keep Branch Inventory Valuation within targeted range), branch transfers, and reviewing backorders.
Enforcing company credit policies, processing customer credit applications, weekly collection calls, and on account payments.
All cash receipts, daily bank deposits, and petty cash fund.
Weekly payroll reporting, forward HR info to directHR info to direct reports, positive work environment, involved with hiring and interviewing process, and manage overtime needs and budget
Processing payment functions (SAP)
Review, and propose opportunities to improve, financial, and operational performance with Branch Manager
Maintain full knowledge and understanding of Florida Tile catalog of products and ancillary products offered by the company for selling, training, and customer resource purposes
Perform employee training including forklift training and SAP training
Perform warehouse and showroom duties as needed
Perform all other business functions as directed by Branch Manager