Branch Operations Manager - Hudson, WI
About The Position
J.H. Larson Company is seeking a high-energy, visionary Branch Operations Manager for their Hudson, WI branch. This role requires a leader who combines strategic vision with day-to-day action, focusing on developing their team, driving results, and building long-term relationships with customers and suppliers. The Branch Operations Manager will provide leadership for office and warehouse staff, oversee daily operations, ensure high-quality customer service, and achieve sales and productivity goals. This position aligns sales strategies with operational capabilities to drive business growth, improve efficiency, and enhance customer satisfaction within a fast-paced, people-first environment.
Requirements
- High school diploma or GED
- Minimum of 3-5 years leadership experience
- Proven ability to manage and lead and inspire cross-functional teams
- Clear and effective communication
- Ability to prioritize and manage multiple tasks simultaneously
- Strong ability to work cross-functionally
- Safety mindset
- Excellent customer service skills
- Computer experience with different order management systems
- Valid US Driver’s license and reliable transportation
- Ability to understand Excel, CRM and ERP tools
Nice To Haves
- Bachelor’s degree in operations management, business administration, or related field preferred
- Eclipse knowledge preferred
- 3-5 years in Electrical, Plumbing, HVAC, or Construction industry preferred
- Electrical, Plumbing, HVAC certification or licensing preferred
Responsibilities
- Hire, manage, and develop staff
- Increase sales and profit, meeting KPIs set
- Understand financial statements, budgeting needs, and ensure OPEX controls are in place
- Oversee branch operations, including daily follow-up with customer service queues/CRM, Inventory Management and Warehouse Operations
- Build relationships with customers, vendors, and employees to maintain consistent customer service levels
- Assure all safety policies and procedures are being adhered to, and safety culture is positive
- Ensure marketing strategies are implemented
- Travel to customers, meetings, and training opportunities
Benefits
- Medical
- Dental
- Vision
- 401k
- Life insurance
- Short- and Long-Term Disability
- Health Saving Account with employer match
- Critical Illness & Accident Insurance
- Employee assistance program
- PTO
- 9 paid holidays
- Birthday off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
