Branch Operation Lead - Empire Blvd - Brooklyn, NY
About The Position
As a Branch Operations Lead in a Chase Branch, you work closely with the Branch Manager, branch employees, and specialist teams to ensure clients’ financial transactions are handled accurately and carefully in accordance with policies, procedures, and regulatory requirements. You help create a welcoming branch experience, assist clients with transactions, introduce them to self-service banking options, and build lasting relationships. You also review branch operations and keep the branch team informed about policies and procedures, helping the branch meet control expectations. The role includes leading branch operations and supporting loss control, compliance, and audits. Before placement as a Branch Operations Lead, you must successfully complete the Branch Operations Lead Training Program. Travel is required as needed for in-person training and meetings. The position is based at the Empire Boulevard branch in Brooklyn, New York.
Requirements
- At least 1 year of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Ability to adhere to policies, procedures, and regulatory banking requirements.
- Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
- Leadership skills and operational proficiency, with a focus on transaction accuracy and collaborative teamwork.
- Ability and interest in educating branch team members and partners.
- Ability to build client relationships, educate clients, and refer them to specialist teams when needed.
- Ability to travel as required for in-person training and meetings.
- Successful completion of the Branch Operations Lead Training Program before placement.
Nice To Haves
- At least 6 months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Responsibilities
- Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
- Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
- Communicate with clients to understand and address their needs, including checking them into the waiting queue.
- Lead branch operations, including managing cash devices such as the cash vault and ATM.
- Resolve client issues promptly and accurately while following bank policies and procedures.
- Introduce clients to branch employees and coordinate assistance with specialized financial needs.
- Educate clients about self-service options for accessing their accounts.
- Work with the Branch Manager to support branch operations and maintain standards for loss control, compliance, and audits.
- Keep the branch team informed about policies and procedures.
- Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.
Benefits
- Competitive total rewards package, including base salary based on role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
