Branch:Branch Operations Head

Axis Bank Ltd.•Amber, OK

40d

About The Position

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bankï¿½s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bankï¿½s customer engagement strategy across products and services. The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch’s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Requirements

Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
NCFM and AMFI Certifications
Knowledge of banking products and services
Knowledge of regulatory guidelines and norms
Good communication (both verbal and written) skill in both English and the local language
Ability to manage complex client situations
Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
Ability to handle pressure and meet deadlines

Responsibilities

Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
Ensure all customer complaints and issues are resolved maintaining high service standards
Establish and strengthen all key customer relationships to generate sustained business
Ensure growth in account balances and achievement of aggregate cross sell points target
Ensure maintenance of cash balance as per Cash Retention Limit
Control and monitor leakage of income, office accounts and anti-money laundering s
Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
Review branch operations reports and track exceptional transactions.
Handle internal and external audit processes and attend audit queries immediately
Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank