Branch Operations Flex Manager

Marquette Bank•Oak Forest, IL

3d•$23 - $26•Hybrid

About The Position

If making an impact is important to you, you belong with the Marquette Bank Team. You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods. You'll love our welcoming, supportive, friendly, team-centered work environment - including perks like an expansive benefits package, growth opportunities, gym subsidy, tuition reimbursement and community involvement opportunities! Come be a part of something bigger at Marquette Bank. Founded by John F. McCarthy in 1945, the bank has been committed to providing financial services to meet the savings and borrowing needs of southwest Chicagoland. We have continued to grow and are proud to be a modern neighborhood bank with 20 branch locations to serve our customers and communities. Flex positions are required to have a flexible schedule and the ability to travel to multiple branches as scheduled. The Branch Operations Manager Officer is responsible for the day-to-day teller operations of the branch. This position ensures customers are served promptly and the department balances at the end of each business day. The Branch Operations Manager Officer must utilize knowledge and experience in exercising discretion and independent judgment in resolving problems and answering questions as well as coordinate and oversee the implementation of Bank programs.

Requirements

High school graduate or equivalent required
Previous experience in teller work direction in the teller department and banking experience
High level of customer service skills
Ability to remain current in product knowledge, Bank promotions, and system operations
Must be versatile and possess excellent communication skills to interact with employees and customers
Knowledge of all security procedures pertaining to alarm systems, and pertaining to security
Thorough knowledge of vault balancing and ATM balancing
Ability to inspire confidence, trust and respect
Willing to further education in banking
A self-motivated, detailed individual with a thorough knowledge of the teller operations and the senior teller operations

Responsibilities

Exercise the usual authority of a leader concerning the implementation of communication of corporate policies, programs and objectives related to the staffing, training, performance, promotions and career development of staff members. The emphasis is to ensure a customer focused staff that is compliant
Directly supervise the teller and senior teller staff
Complete the scheduling process of tellers
Approve teller transactions
Open and close of the branch
Balance all aspects of the branch such as cash, cash advance, vault, discipline, training & development and motivation of staff
Research and resolve teller differences
Perform the employee evaluation process for the teller department
Perform teller functions when not directly supervising
Evaluate and focus on the strengths and weakness of the teller staff and provide ongoing training and coaching
Conduct daily/weekly operations meetings with staff
Attend regularly scheduled meetings with Branch Sales Coordinator
Work with the Branch Sales Coordinator to ensure attainment of the branch sales goals
Communicate, support and participate in outboard sales events
Provide timely reports and accurate monitoring of relevant data
Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.