Branch Operations Coordinator Waco District

Wells Fargo & Company•Bryan, TX

1d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The position supports customer experience by processing and approving teller transactions, sharing digital banking solutions, and connecting customers with bankers. It handles routine to moderately complex transactional, operational, and customer-support work while following bank procedures and products, established policies, and risk controls. The coordinator supports the branch manager with operational tasks and scheduling, helps resolve teller-line issues under regional banking management, and assists customers and employees with concerns or complaints. The role also involves identifying services to meet customers’ financial needs and motivating a diverse team to achieve its potential and business objectives. Work schedules may include most Saturdays. The posting lists branch locations in Bryan and College Station, Texas, but notes that positions may not be available at every listed location. The position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.
Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to prioritize and stay organized while working independently in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Ability to motivate others to achieve their potential and established business objectives.

Nice To Haves

Ability to educate customers about technology and communicate the value of mobile banking options.
Cash-handling experience.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge of retail compliance controls, risk management, and loss prevention.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide customer service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.