Branch Operations Assistant
About The Position
The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager. This role includes performing all clerical duties needed in the office, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles, and assisting with the upkeep and maintenance of these vehicles throughout the sale process. The employer, IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. IAA's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles, serving a global buyer base and a full spectrum of sellers.
Requirements
- Strong leadership skills.
- Superior time management skills.
- Ability to work independently.
- Strong proficiency in problem resolution.
- Excellent professional communication skills to interact effectively with customers & towers – both verbal and written.
- Willing to learn how to operate a forklift (Within 90 days of starting position).
- General mechanical knowledge of makes and models of vehicles required.
- Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint.
- Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
- This position involves outdoor work in all types of weather.
Nice To Haves
- Experience in the equipment rental or construction industry and/or related field preferred.
- Basic automotive repair skills preferred.
- Previous forklift operating experience.
Responsibilities
- Provide various customer support services through mail, telephone, and direct personal contact.
- Process orders and assignments and enter data into the computer system.
- Reference pricing and delivery information.
- Respond to customer questions, complaints, and requests.
- Perform word processing assignments, filing, and related clerical duties.
- Process all necessary paperwork for auction day, securing necessary approvals.
- Follow well-established procedures and under the close direction of the supervisor.
- Open to learning automobile titling.
- Assist with other office functions as needed.
- Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
- Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
- Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
- Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
- Experienced loader operation.
- Able and willing to report all violations of company policy to a supervisor or manager, immediately.
- Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives.
- Other duties as assigned per business needs.
Benefits
- medical, dental, vision, and basic life insurances
- 401k plan with 100% match for the first 4% contributed
- 15 days of PTO each year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
