Branch Operations and Resource Center Manager

CoVantage Credit Union•Antigo, WI

3d•Onsite

About The Position

The Branch Operations and Resource Center Manager leads an internal support team that helps branch employees resolve operational questions and issues so branches can operate smoothly and consistently. In this role, you will coach a high performing team, address day to day operational escalations, improve processes and controls, and work with business partners to keep procedures accurate and compliant. This position is ideal for someone who enjoys people leadership and operational problem solving and wants to strengthen how branch operations are supported across the organization.

Requirements

Bachelor’s degree in business administration or 5 years of relevant work history with related training.
Have registration under the National Mortgage Licensing System (NMLS) or be in good standing to be approved by NMLS in accordance with the SAFE Act for registration.
High level of experience with Jack Henry's Symitar core system.

Nice To Haves

FITMoney Certification preferred or obtained while in role.
IRA Professional Certification preferred or obtained while in role.

Responsibilities

Engages direct reports in setting impactful and meaningful objectives that align with the mission and service culture, ensuring they understand their roles and priorities.
Supports operational excellence through continuous improvement, and ensures clarity in how objectives and tasks are prioritized within the team and business unit.
Responds promptly to staff calls and provides first-call assistance on operational, procedural, and product requests.
Resolves complex member issues and coaches staff with professionalism and efficiency.
Acts with accountability and independence, completes assignments accurately and on time while keeping the best interests of the credit union and members in mind.
Understands how to contribute to the organization, shows commitment to achieving quality results, provides value, and ensures continued service excellence.
Collaborates effectively across all channels and departments to achieve strategic initiatives and organizational goals.
Exhibits the credit union’s seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.