Branch Office Operations Assistant

Zwicker & Associates, P.C.•Charlotte, NC

2d•Remote

About The Position

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States. Zwicker is presently seeking a Branch Office Operations Assistant to join our team and provide legal administrative support. We are seeking a candidate with an eagerness to learn and with exemplary organizational, written, and verbal communication skills. We seek candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaborate, innovate, and excel. The successful candidate will be responsible for managing legal documents, analyzing and processing data, and providing administrative support. The selected candidate will not have a change in their rate of pay.

Requirements

Must currently be a Litigation Assistant in ZANC
6 months of Zwicker tenure
Strong organizational and time management skills
Proficient computer skills, including experience in Microsoft Office suite, specifically strong Excel skills
Excellent oral and written communication skills
Great attention to detail
Professionalism and a winning attitude
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence

Nice To Haves

Detailed experience of Zwicker processes, workflows, and systems
Proven high-performing track record, having mastered the workflows in a timely and compliant manner within a Zwicker Branch Office
Knowledge of rules of civil procedure, rules of evidence, and/or e-filing process
Previous administrative experience in a law firm or other financial or banking institution
Debt collection and/or litigation experience

Responsibilities

Analyze and process data, as assigned, to ensure that proper workflow is being adhered to pursuant to the expectations of both clients and Zwicker & Associates
Provide and assist in high-level legal administrative and office management support to the Office Manager and attorneys on-site
Utilize internal software to properly update and document the status of each account in the assigned inventory
Prepare documentation for attorney review
E-file pleadings with the various state-specific court filing systems
Respond promptly to incoming communications
Communicate effectively and appropriately with team members, attorneys, and outside parties
Comply with all applicable standard operating procedures set forth by the office
Ensure the quality of work while maintaining the quantity of work
Perform other duties as assigned