Branch Office Manager (REVENUE ADMINISTRATOR III)

State of Maryland•Charles, MD

3d•Onsite

About The Position

The Comptroller of Maryland is seeking two highly motivated, organized, and energetic leaders to manage the staff and daily operations of our rapidly growing Bel Air Branch Office in Harford County MD and our Waldorf Branch Office in Charles County MD. The main purpose of this job is to manage the operations of the Bel Air or Waldorf Branch Office of the Taxpayer Services Division within the Comptroller of Maryland's agency. This position plans, organizes, and directs or assists in the direction of the operational work of subordinate staff, for the Bel Air or Waldorf Branch Office for the Comptroller of Maryland. Responsibilities also include; answering inquiries and complaints of taxpayers, CPA's, and the general public, who contact the local branch office by phone, in person, and through the on-line CRM application. This position devises and implements systems, and procedure for recording and the processing of payment transactions using our Trip 21 and Fairfax 5.0 systems. This position oversees and ensures that payments received in the branch office are processed daily. Review and approve leave, as well as monitor staff coverage of the branch office. This position will prepare and assist in the preparation of daily statistical reports on the operations of the unit. They will promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State. This position is considered one of the agency's emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations. This position is not telework eligible. The nature of the position could involve exposure to uncomfortable or unpleasant surroundings, handling upset or irate taxpayers. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a drivers license valid in the State of Maryland. Work may involve special physical demands such as lifting 25 to 35 pounds, delivering supplies, etc. Evening and weekend work may be required during peak times of the year. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. The position is considered one of the agency's emergency essential personnel.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Six years of professional work experience in auditing, accounting, tax law, general management, or customer service.
One year of professional work experience involving supervising revenue administrators, accountants, or auditors, or providing legal advice requiring the interpretation of tax laws in the capacity of a tax professional, or having been in a responsible administrative or management capacity.
Possession of a driver's license valid in the State of Maryland (if assigned duties requiring operation of a motor vehicle).
Must be legally authorized to work in the United States without current or future employer sponsorship.
Must be at least 18 years of age.

Nice To Haves

Prior supervisory/management experience.
Customer Service Experience.
Organizational skills.
Experience with personal computer and software applications.
Knowledge and experience in Maryland and Federal tax laws and forms.
Verbal Communication skills.
Written Communication skills.
Bilingual applicants are encouraged to apply.

Responsibilities

Manage the staff and daily operations of the Bel Air or Waldorf Branch Office.
Plan, organize, and direct or assist in the direction of the operational work of subordinate staff.
Answer inquiries and complaints of taxpayers, CPA's, and the general public via phone, in person, and through the on-line CRM application.
Devise and implement systems and procedures for recording and processing payment transactions using Trip 21 and Fairfax 5.0 systems.
Oversee and ensure daily processing of payments received in the branch office.
Review and approve leave requests.
Monitor staff coverage of the branch office.
Prepare and assist in the preparation of daily statistical reports on unit operations.
Promulgate, promote, and ensure compliance with policies, rules, regulations, and procedures related to state tax laws.
Ensure the branch office is adequately staffed during normal work hours and available during emergency situations.
Operate a motor vehicle as assigned.
Handle upset or irate taxpayers.
Lift 25 to 35 pounds and deliver supplies.