Branch Office Manager (Revenue Administrator Iii)

State of Maryland•Baltimore County, MD

9d•Onsite

About The Position

This is a position specific recruitment for the Taxpayer Services Division, seeking a highly motivated and organized individual to manage the staff at our newer Windsor Mill Branch Office. The main purpose of this job is to manage the operations of the Windsor Mill Branch Office of the Taxpayer Services Division in the Comptroller of Maryland's agency. This position plans, organizes, and directs or assists in the direction of the operational work of subordinate staff, for the Windsor Mill Branch Office for the Comptroller of Maryland. Responsibilities also include answering inquiries and complaints of taxpayers, CPA's, and the general public, who contact the local branch office by phone, in person, and through the on-line CRM application. This position devises and implements systems, and procedure for recording and the processing of payment transactions using our Trip 21 and Fairfax 5.0 systems. This position oversees and ensures that payments received in the branch office are processed daily. Review and approve leave, as well as monitor staff coverage of the branch office. This position will prepare and assist in the preparation of daily statistical reports on the operations of the unit. They will promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State. This position is considered one of the agency's emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations. This position is not telework eligible.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Six years of professional work experience in auditing, accounting, tax law, general management, or customer service.
One year of professional work experience must have involved supervising revenue administrators, accountants, or auditors, or providing legal advice requiring the interpretation of tax laws in the capacity of a tax professional, or having been in a responsible administrative or management capacity.

Nice To Haves

Prior supervisory/management experience.
Customer Service Experience.
Organizational skills.
Experience with personal computer and software applications.
Knowledge and experience in Maryland and Federal tax laws and forms.
Communication skills - Verbal
Communication skills - Written

Responsibilities

Manage the operations of the Windsor Mill Branch Office of the Taxpayer Services Division.
Plan, organize, and direct or assist in the direction of the operational work of subordinate staff.
Answer inquiries and complaints of taxpayers, CPA's, and the general public via phone, in person, and through the on-line CRM application.
Devise and implement systems and procedures for recording and processing payment transactions using Trip 21 and Fairfax 5.0 systems.
Oversee and ensure daily processing of payments received in the branch office.
Review and approve leave.
Monitor staff coverage of the branch office.
Prepare and assist in the preparation of daily statistical reports on unit operations.
Promulgate, promote, and ensure compliance with policies, rules, regulations, and procedures related to state tax laws.
Ensure the branch office is adequately staffed during normal work hours and available during emergency situations.