Temp - Branch Office Administrator

Certus Pest Inc • Paradise, NV

19h

About The Position

This is a temporary position, needed for 90 days. The purpose of this role is to provide reliable, accurate, and customer-focused administrative support that enables branch operations to run efficiently, supports revenue collection, and ensures a positive customer and employee experience at the branch level. Key contributions include serving as the primary administrative and customer service support for the branch, managing customer account setup, processing payments, maintaining accurate documentation, and coordinating communication between various stakeholders. Success will be measured by response times to customer inquiries, accuracy in account management and transactions, timely reconciliation of payments, and meeting collection targets. This role impacts branch efficiency, revenue protection, customer retention, and scalability.

Requirements

• High school diploma or equivalent.
• 1+ years of administrative or customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.

Nice To Haves

• Experience using PestPac or similar field-service CRM systems.
• Prior experience in a branch-based, service, or call-center-supported environment.
• Experience supporting billing, payments, or collections activities.

Responsibilities

• Serve as the primary administrative and customer service support for the branch, responding to inbound calls, visitors, and service inquiries.
• Manage customer account setup, service agreements, scheduling, and CRM data entry with accuracy and timeliness.
• Process payments, apply credits and adjustments, and support collections efforts for past-due accounts.
• Maintain accurate documentation, records, and system updates across branch administrative workflows.
• Coordinate communication between customers, technicians, sales staff, and branch leadership to resolve issues efficiently.
• Support branch operations through general office administration, reporting, routing/scheduling, supply management, and cross-functional assistance.
• Adhere to company policies, data integrity standards, and customer service expectations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED