Branch MSR II

STATE DEPARTMENT FEDERAL CREDIT UNION•North Charleston, SC

7d•$22 - $28•Hybrid

About The Position

State Department Federal Credit Union is seeking a Branch MSR II. This role is responsible for assisting both current and potential members with their financial needs. This position provides expert guidance on a range of more complex Credit Union services, including IRAs, certificates of deposit, electronic funds transfers, and home banking. The Branch MSR II is responsible for setting up new accounts, explaining services, addressing member concerns, and connecting them with the appropriate resources as needed.

Requirements

Minimum of two years of MSR or Teller experience within a financial institution
Basic knowledge of lending laws, regulations, and credit union policies
Familiarity with financial systems
Strong customer service skills with the ability to build rapport with members
Excellent verbal and written communication skills
Strong organizational skills with attention to detail
Ability to multitask and prioritize effectively in a fast-paced environment
Demonstrated ability to work independently and perform well under pressure

Responsibilities

Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiency
Perform opening and closing duties for the branch as assigned.
Deliver exception service to members through in-person interactions, phone calls, and digital banking messaging, ensuring their needs are effectively addressed.
Provide information about credit union services, including accounts, share certificates, IRAs, online banking, and loan products.
Process requests such as stop payments, ATM card reorders, address changes, and direct deposits.
Handle requests such as address changes, stop payments, share check orders, and check card re-orders.
Counsel members on loan policies and products, offering alternatives to meet their financial needs.
Submit loan applications to the Senior Loan Officer or Credit Committee with detailed comments to assist in decision-making.
Interview members applying for loans, ensuring the accuracy of information and completeness of required documentation.
Ensure all documentation, including loan applications, disbursement checklists, and trash files, is complete, accurate, and properly maintained.
Assist with findings from quality control audits and implement necessary corrections.

Benefits

Competitive salaries
Exceptional health, dental, and vision insurance within the first 30 days of employment
Matched 401(K) plan with up to 4% SDFCU contribution
Diversity and Inclusion: Work in an environment that values and respects all team members
Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
Flexible Work Options: Potential work-from-home options after the introductory period
Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance
Tuition Reimbursement: Support for your ongoing education and career development
Parking Incentives: Financial incentives for your daily parking
Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
Gym Reimbursement: Stay healthy with our gym membership reimbursement program
Team Bonding: Participate in company and team bonding events that foster a collaborative work environment