Float Kerrville/Boerne Region - Branch Member Service Representative - Full Time

Randolph Brooks Federal Credit Union•Kerrville, TX

9d•Hybrid

About The Position

The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative Float for our Kerrville and Boerne locations. This role combines both Teller and Personal Banker functions, where you will be the face of RBFCU, providing exceptional service to our members and prospective members. You will engage with members to build relationships, utilize problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being. You will review deposit products for fraud and risk, while assessing each interaction for potential impersonation to mitigate fraud losses. This role offers an opportunity to demonstrate professionalism, initiative, and a desire to learn and grow with RBFCU's Path to Promotion and award-winning Learning and Development program. RBFCU is a Best Places to Work in Texas employer.

Requirements

High School diploma or GED
Six months of work experience (financial institution, customer service or sales experience preferred)
Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule
Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
Excellent communication and interpersonal skills
Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
Proficient in utilizing PC, software and other office equipment
Ability to sit or stand for extended periods of time
Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly

Nice To Haves

Bilingual (English/Spanish)

Responsibilities

Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.
Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.
Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.
Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.
Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
Prepare various teller reports, and escort members into designated areas when requested.
Observe safety and security procedures, and report potentially unsafe conditions.
Maintain the ability to train and work at any branch within the respective region depending on business need.
All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).