Bulverde Crossing Branch Member Service Representative - Part Time

Randolph-Brooks Federal Credit Union•Bulverde, TX

11d•Onsite

About The Position

The RBFCU Branch Operations Team is seeking a part-time Branch Member Service Representative in the Bulverde Crossing branch location. This role combines both Teller and Personal Banker functions, serving as the face of RBFCU. You will engage with members and prospective members to build relationships, identify needs, and educate them on products and services that will improve their financial well-being. Responsibilities include reviewing deposit products for fraud and risk, assessing interactions for potential impersonation to mitigate fraud losses, and conducting all duties to enhance the image and growth of RBFCU. This position offers opportunities for professional growth through the Path to Promotion and an award-winning Learning and Development program, for individuals passionate about helping others and aspiring to work for a Best Places to Work in Texas employer.

Requirements

High School diploma or GED
Six months of work experience (financial institution, customer service or sales experience preferred)
Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule
Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
Excellent communication and interpersonal skills
Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
Proficient in utilizing PC, software and other office equipment
Ability to sit or stand for extended periods of time
Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly

Nice To Haves

Bilingual (English/Spanish)

Responsibilities

Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.
Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.
Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.
Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.
Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
Prepare various teller reports, and escort members into designated areas when requested.
Observe safety and security procedures, and report potentially unsafe conditions.
All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).