Branch Member Service Consultant 1 (Orange Branch)
About The Position
American First Credit Union is honored to be a recipient of the Peter Barron Stark Workplace Excellent Award for highest associate satisfaction! As an American First Associate, you’ll play a vital role in serving the community while enjoying a rewarding career. We are a $1 Billion financial institution located in Orange County looking for individuals with excellent customer service skills, initiative and a desire to work in a team setting. As an MSC you can look forward to providing credit union products and services to new and existing Members in our Orange Branch located in Orange, CA. The MSC is a universal role that delivers high quality service to both internal and external members with the ability to multi-task. A key element in this service delivery is to identify the member’s financial needs and recommend an appropriate credit union product. The MSC has the initial contact with individuals requiring membership, account openings, account transactions and general customer service assistance. In addition, this position will also assist with teller duties. This position will also be required to produce a qualified volume of referrals while providing superior Member service.
Requirements
- One or more year’s experience in sales, cash handling and customer service.
- Knowledge of consumer loan products.
- Experience in a sales-oriented environment, preferably financial industry
- Excellent communication and Member service advisory skills.
- Proficient computer skills with working knowledge of word processing and spreadsheet software.
- Ability to follow written and verbal instruction
Responsibilities
- Providing credit union products and services to new and existing Members
- Delivering high quality service to both internal and external members
- Identifying member’s financial needs and recommending appropriate credit union products
- Assisting with membership, account openings, account transactions and general customer service
- Assisting with teller duties
- Producing a qualified volume of referrals while providing superior Member service
Benefits
- medical
- dental
- vision
- paid life
- Long term disability and AD&D insurance
- generous 401(K) plan with employer match
- free banking
- discounts on consumer loans
- paid holidays
- vacation
- sick
- flexible spending accounts
- tuition reimbursement
- special recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
