Branch Member Service Consultant 1 (Fullerton Branch)

American First Credit U • Fullerton, CA

7h • Onsite

About The Position

As an American First Associate, you’ll play a vital role in serving the community while enjoying a rewarding career. American First is a $1 Billion financial institution located in Orange County looking for individuals with excellent customer service skills, initiative and a desire to work in a team setting. As an MSC, you will provide credit union products and services to new and existing Members in the Harbor and Imperial Branch located in Fullerton, CA. The MSC is a universal role that delivers high quality service to both internal and external members with the ability to multi-task. A key element in this service delivery is to identify the member’s financial needs and recommend an appropriate credit union product. The MSC has the initial contact with individuals requiring membership, account openings, account transactions and general customer service assistance. In addition, this position will also assist with teller duties and will be required to produce a qualified volume of referrals while providing superior Member service.

Requirements

• One or more year’s experience in sales, cash handling and customer service
• Knowledge of consumer loan products
• Experience in a sales-oriented environment, preferably financial industry
• Excellent communication and Member service advisory skills
• Proficient computer skills with working knowledge of word processing and spreadsheet software
• Ability to follow written and verbal instruction

Responsibilities

• Provide credit union products and services to new and existing Members
• Deliver high quality service to both internal and external members
• Identify member’s financial needs and recommend appropriate credit union products
• Handle initial contact with individuals requiring membership, account openings, account transactions and general customer service assistance
• Assist with teller duties
• Produce a qualified volume of referrals while providing superior Member service

Benefits

• medical
• dental
• vision
• paid life, Long term disability and AD&D insurance
• generous 401(K) plan with employer match
• free banking
• discounts on consumer loans
• paid holidays
• vacation
• sick
• flexible spending accounts
• tuition reimbursement
• special recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees