Branch Member Financial Specialist

Our Community Credit Union • Vashon, WA

2d • Onsite

About The Position

Branch Member Financial Specialist I Join OURCU: Empowering Members, Strengthening Communities At OURCU, we do more than simply help people with their finances. We build relationships, solve problems, and make a meaningful difference in the lives of our neighbors and community. We're looking for a Branch Member Financial Specialist I to join our Vashon Branch. As a member-owned, not-for-profit credit union, we're focused on people, not shareholders. Every interaction is an opportunity to make someone's day a little easier and their financial life a little better. If you're dependable, enjoy helping others, thrive in a fast-paced environment, and take pride in doing things right, we'd love to meet you.

Requirements

• High school diploma or GED required.
• Six months to two years of customer service, member service, retail, hospitality, healthcare, or related experience.
• Cash handling experience preferred.
• Excellent communication, math, problem-solving, and interpersonal skills.
• Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy.
• Strong attention to detail and commitment to quality work.
• Ability to perform effectively in a fast-paced environment with frequent interruptions and changing priorities.
• Proficiency with computers, Microsoft Office, and standard office equipment.
• Professional attitude and conduct.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Open and maintain member accounts, including checking, savings, certificates, and related account services.
• Assist members with account maintenance, bookkeeping questions, account research, and service requests.
• Process deposits, withdrawals, transfers, loan payments, cashier's checks, cash advances, and other financial transactions accurately and efficiently.
• Share and explain OURCU products and services in a way that helps members meet their financial goals.
• Answer questions, resolve concerns, and connect members with additional resources when needed.
• Process and maintain account documentation while ensuring accuracy, confidentiality, and compliance.
• Balance your cash drawer daily and promptly resolve discrepancies.
• Assist members with services such as debit card inquiries, stop payments, online banking support, and other account-related needs.
• Prioritize competing tasks and shift smoothly between member conversations, transactions, phone calls, operational responsibilities, and team support throughout the day.
• Maintain accuracy and attention to detail while working in an environment where priorities can change quickly.
• Collaborate with teammates to ensure smooth branch operations and exceptional member experiences.
• Help create a welcoming environment where every member feels valued and every teammate feels supported.

Benefits

• Medical, dental, and vision insurance
• Employer paid life and long term disability insurance
• 401(k) plan with generous OURCU contributions
• Paid time off including vacation, sick leave, and 12 paid holidays each year
• Professional development support, tuition assistance, and career growth opportunities
• Free Employee Assistance Program
• Gym reimbursement
• Discounted VISA rates and enhanced checking accounts
• Employee led engagement committees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED