Branch Member Advocate – Banking & Customer Service – Tacoma, WA

Qualstar Credit Union•Tacoma, VA

1d•$20 - $23•Onsite

About The Position

We're excited to welcome an enthusiastic Branch Member Advocate to our Tacoma branch team! This is an entry-level opportunity for someone who enjoys working with people, is eager to learn, and wants to build a career in financial services. No prior banking experience? We'll provide the training and support you need to get started. We're a people-first, purpose-driven, not-for-profit credit union serving more than 60,000 members across the Puget Sound. Headquartered in Bothell, WA, we have approximately 120 employees across four branches, with each branch location supported by a close-knit team of about five employees. Our smaller branch teams create a collaborative environment where people support one another and have a meaningful impact on the members they serve.

Requirements

Willingness to learn
Asks thoughtful questions
Takes pride in providing great service
Enjoys connecting with people
Customer service experience
Cash-handling experience
Comfortable working with numbers
Ability to stay organized and attentive to detail in a fast-paced environment

Responsibilities

Assist with everyday transactions, account questions, service requests, and digital banking needs while providing friendly, accurate, and personalized service.
Help members understand the options available to them and identify solutions based on their individual needs.
Develop the ability to ask thoughtful questions, recognize opportunities to help members save money or simplify their finances, and make appropriate product recommendations.
Learn how to confidently handle cash and transactions, manage and balance a teller drawer, assist with digital banking services, and navigate the systems and resources that help us serve members.