BRANCH MANAGER

Sunset Finance•Taylors, SC

1d•Onsite

About The Position

The Branch Manager is accountable for the day-to-day activities of the branch, ensuring all policies and procedures are carried out effectively. This role involves maintaining communication between staff and upper management, providing support, training, and guidance to the staff, and is primarily responsible for producing a satisfactory profit for the branch.

Requirements

Previous manager experience in the finance industry a plus.

Responsibilities

Oversee the day-to-day activities of the branch and staff.
Ensure all policies and procedures are carried out effectively.
Maintain communication between staff and upper management.
Provide support, training, and guidance to staff.
Ensure all daily duties of the branch and staff are completed.
Train employees continuously on company policy and procedures.
Ensure compliance with all Federal, State, and Local laws and ethical standards.
Provide leadership to motivate employees.
Create and maintain high branch production by meeting and exceeding company standards for loans, collections, and expense control.
Maintain consistent growth in accounts and receivables through customer retention and effective advertisement.
Prepare special reports as needed.
Create and maintain a successful and profitable branch by controlling assets, proper credit extension, collection routine, thorough follow-up, and handling of past-due customers.
Ensure all personnel are at work on time and manage their time effectively through coaching.
Ensure all reports and records are prepared accurately and reach the home office and district supervisor on time.
Acknowledge receipt of all correspondence from the home office requiring an answer the same day.
Train all employees on all functions of a loan office, including application processing, counter work, payment taking, contract enforcement, collection calls, and loan closing.
Approve and close all New, FB, and Dual loans.
Approve and close all increases on loans for established accounts.
Handle, approve, and close all delinquent loans (30 days or more past due).
Ensure all delinquent work is completed by 2:00 pm daily.
Ensure all customer records are filed properly at closing time.
Keep the office neat and orderly at all times.
Recommend and handle all legal procedures taken against customers.
Refund any fees or charges made in error immediately upon discovery.
Promptly and systematically make insurance cancellation funds to the customer.
Distribute Life, Accident and Health, Auto, and Fire Insurance claims to customers.
Receive all claims from customers and file weekly with the insurance carrier.
Maintain proper insurance claims records and reports.
Direct all calls from attorneys, newspapers, reporters, etc., to the home office.
Verify cash monthly by balancing cash drawers and maintaining cash count records.
Exercise judgment when making decisions affecting the branch, personnel, assets, and credit.
Approve all supply requisitions.
Properly handle all customer inquiries and disputes.
Protect all customer information, ensuring it is accounted for and stored securely each day before closing.
Consistently achieve company production standards.