Branch Manager

American Bank & Trust - South Dakota • Sioux Falls, SD

41d • Onsite

About The Position

The Branch Manager leads the personal and small business banking and customer service functions for the location, focusing on sales and maximizing customer relationships. This role ensures proper procedures are followed, tracks cross-sell ratios, and is responsible for the retail loan and deposit growth of the branch. The manager collaborates with the Market President on marketing plans, including customer events. They are available to handle various customer account types, consumer loans, online banking, and provide teller backup. The role involves fostering a team approach to meet branch goals, monitoring teller efficiency, and supervising retail staff through hiring, performance evaluations, coaching, and development. The manager actively participates in community affairs to enhance the Bank's visibility and identify new business opportunities. They interact with customers to understand their needs and work with internal departments to find solutions. Additionally, the Branch Manager conducts regular audits, including Teller Audits, Branch Security Audits, and branch assessments.

Requirements

• Bachelor’s degree in Business or Accounting, or equivalent combination of education and experience
• Specialized consumer lending, compliance, and sales training
• 2-5 years of retail banking and/or business banking exposure.
• Thorough and extensive knowledge of credit and lending principles
• Strong communication skills, both written and verbal
• Negotiation skills
• Ability to interact with customers and employees with tact, diplomacy and confidentiality
• Resourceful, innovative and well organized
• Ability to create a collaborative and motivating team environment
• Ability to develop and advance skills of staff
• Strong ethical focus

Nice To Haves

• Minimum of 2 years of direct supervisory experience preferred

Responsibilities

• Leads the personal and small business banking and customer service functions for the location to emphasize the appropriate level of sales and maximization of new and existing customer relationships.
• Ensures proper procedures are consistently followed at the location.
• Tracks cross-sell ratios as appropriate.
• Responsible for retail loan and deposit growth of the branch location.
• Works with Market President to establish annual marketing plan to include customer VIP events, business/consumer, and employee events.
• Available as needed to open all customer account types, handle consumer loans/HELOC, on-line and on-line plus banking, and provide back-up to teller line for adequate staffing.
• Cross sell P-cards, merchant processing services, and wealth management programs to benefit the customer’s overall business needs.
• Fosters overall team approach that motivates staff to appropriately sell the Bank’s products to meet branch’s goals and objectives.
• Ensure procedures are followed on a consistent basis within the location.
• Uses the Bank’s systems to monitor teller efficiency and productivity.
• Provides supervision to the retail staff, including hiring, timekeeping, performance evaluations, and recognition and disciplinary action as needed.
• Coaches and develops branch employees.
• Works with staff to develop disciplined and structured approach to relationship building.
• Sets goals and evaluates individual performance of direct reports.
• Works with direct reports to build culture characterized by teamwork and high morale.
• Regularly communicates goals and results, including 1:1 meetings and team meetings with direct reports.
• Actively participates in community affairs to increase Bank’s visibility and to enhance new business opportunities.
• Identify, develop and solicit those new business opportunities.
• Interacts with customers to identify their needs.
• Works with appropriate areas of the Bank to identify solutions for those needs through existing products and services and enhancements to existing systems.
• Conducts quarterly Teller Audits, Branch Security Audits, and branch assessments.
• Participates in professional associations; attends industry-related conventions, conferences, conventions’ reads pertinent publications.
• Develops relationships with other bank-related executives to enhance network and to increase awareness of new services/opportunities.
• Adhere to compliance procedures and participate in required training.
• Other duties as may be assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager