Branch Manager

Queensborough National Bank and Trust Co.•Swainsboro, GA

21d•Onsite

About The Position

The Branch Manager is a member of the Branch Network and is assigned to a specific branch location. This position is responsible for managing, maintaining, and developing relationships with current and prospective customers. This position will acquire and maintain a portfolio of deposit accounts and loans. Another key role will be to cross sell related banking services to all clients.

Requirements

General business and banking knowledge
Knowledge of the Bank’s products and services
Knowledge of the Bank’s lending policies and procedures
Sales and Customer Service training and knowledge
Behaves according to sound ethical and legal standards
Demonstrates consistency between what is said and what is done
Must be respectful at all times when working with others
Builds and maintains productive relationships throughout the Bank
Provides timely information to relevant employees (up, down, and across the organization)
Listens to what others are saying
Maintains composure in frustrating situations
Adapts to and helps others adapt to change
Demonstrates flexibility in working with others
Demonstrates professionalism in appearance and actions
Maintains a clean and organized workspace
Demonstrates a consistently high level of professional judgment in making sound and accurate decisions
Gathers and analyzes information skillfully to make good decisions
High level of written and verbal communication skills
Identifies and resolves problems in a timely manner; communicates issues and outcomes to appropriate individuals
Develops strong professional relationships with customers and coworkers
Maintains independence and objectivity in carrying out job responsibilities
Adheres to confidentiality policy, code of ethics and follows all policies and procedures relative to Consumer Compliance laws and regulations and best practice recommendations

Responsibilities

Opens and closes the branch; maintains and stays abreast of security policies and procedures.
Maintains knowledge of branch policies and procedures with respect to approving checks and overrides.
Handles customer problems and complaints; counsels customers with special financial needs and requests.
Participates in activities for generating new business such as sales calls and special events.
Oversees the processing of overnight bags; Processes teller work when necessary.
Supervises vault operations and procedures.
Leads the branch team to achieve all production goals set by management while providing quality service.
Develops and maintains relationships with current and prospective customers.
Creates a business development plan under the direction of their supervisor.
Coordinates with various departments (Trust, Investments, Branches, Operations, etc.) in the servicing of routine transactions and in solving the special customers.
Develops and recommends appropriate interest rate, terms, and structure of loans consistent with Bank guidelines and risk/return evaluation.
Analyze financial statements to make financing proposals.
Provides evaluation of potential borrower loan requests and makes loan recommendations to Senior Lender and/or Loan Committee; Communicates lending decisions to the customer.
Monitors and analyzes relationships to determine profitability and makes recommendation regarding accounts to be further developed or eliminated.
Works with borrowing customers to procure updated financial information on an ongoing basis.
Responsible for expanding prospect base by consistently networking in the community.
Services as a representative in various civic and community functions to further enhance the Banks image and develop additional business.