Branch Manager

Ameris Bank • Mount Pleasant, SC

2d

About The Position

The Branch Manager oversees all branch operations and leads a team in achieving sales and service objectives while completing individual business development goals. The role plans and directs branch functions to ensure compliance, operational effectiveness, and customer service expectations are met. It includes assessing employee skillsets, allocating resources, managing branch compliance, and carrying out other assigned projects and duties.

The manager develops business relationships, particularly through commercial deposit account acquisition, and monitors business development activity through the CRM. The role manages, coaches, and evaluates staff; oversees the customer experience; and ensures branch safety, security, and compliance. The position may perform branch sales and service functions as needed and is expected to represent the bank professionally in community and networking settings.

Requirements

• Three or more years of retail banking experience.
• One or more years of supervisory, leadership, or mentoring experience.
• Branch operations experience.
• Cross-selling experience.
• Sales management and business development experience.
• Demonstrated leadership, including the ability to build collaborative relationships, coach and mentor employees, and retain a high-performing team.
• Ability to provide interactive service, build relationships, and address identified needs.
• Knowledge of banking policies and procedures.
• Ability to analyze a local market, identify prospects, and develop and execute sales techniques and strategies.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency with Google Docs and Microsoft Office products.
• High school diploma or GED.
• Bachelor’s degree or equivalent education and related training or experience.

Nice To Haves

• Consumer credit experience.

Responsibilities

• Pursue weekly outside business development objectives, focusing on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence; track calls, pipeline activity, and conversions in the CRM.
• Implement strategy, monitor performance, and motivate and manage the team to meet or exceed sales and service objectives set by bank leadership.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the team.
• Optimize branch resources to meet operational needs.
• Demonstrate sales strategies to attract, expand, and retain customer relationships.
• Oversee the branch customer experience by reviewing customer and employee feedback, identifying improvement opportunities, and researching and resolving complex problems.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk, and exposure.
• Conduct regular vault and teller cash audits and document them properly.
• Represent the bank in business development and at networking and community functions, maintaining professionalism.
• Communicate regularly with bank leadership.
• Maintain working knowledge of banking products, programs, services, and promotions.
• Lead trainings and staff meetings.
• Approve policy exceptions within authorized limits.
• Perform branch sales and service functions as needed.
• Practice ethical sales behavior consistent with the bank’s values of integrity and honesty, and act in the customer’s best interest when offering additional products and services.
• Complete other projects and duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance provided at no additional cost
• Accidental Death & Dismemberment coverage
• Long-term disability coverage
• Paid sick leave
• Paid vacation leave
• 11 holidays
• Volunteer/service day
• Employee stock purchase plan
• 401(k) retirement plan with a 50% match on the first 8% of employee contributions
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental life and other insurance plans
• Identity theft protection
• Pet insurance
• Legal insurance
• Employee Assistance Program
• Employee Advocacy Program
• Entertainment discounts through Tickets at Work
• AT&T employee discount
• Wellness discounts for medical premiums and other rewards
• Employee referral incentive
• Education assistance
• Employee Resource Groups
• Free interest checking
• Free safe deposit box
• Free money orders, travelers’ checks, and cashier checks
• Discount on mortgage origination fee
• Free online banking and unlimited online bill payment
• Employee banking perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager