Branch Manager - Palm Harbor

Southstate Bank•Palm Harbor, FL

20h•Onsite

About The Position

The Branch Manager is responsible for leading and coaching the branch team, overseeing the administration and coordination of sales and service activities. This role is accountable for maximizing revenue, profitability, sales, and customer satisfaction, while minimizing operational losses and ensuring compliance with operational and security procedures. The Branch Manager also focuses on deepening existing customer relationships and minimizing customer attrition. Additionally, the role supports the administration and coordination of sales and service activities, promotional campaigns, and product initiatives within the assigned branch.

Requirements

High School Diploma, BA Degree and/or 2 years in Banking.
Minimum of 2 years’ experience or more of prior banking which may include lending experience, previous management/supervisory experience, strong organizational skills, proven leadership experience, strong PC skills, ability to analyze and solve problems.
Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative.
Unquestionable ethics, integrity, and values.
High level of energy, passion, and commitment to excellence.
Strong problem-solving skills, including creativity and innovative thinking.
Strong oral and written communication skills.
Highly professional with strong interpersonal skills.

Nice To Haves

BA Degree and/or 2 years in Banking.

Responsibilities

Tracks progress toward branch loan and deposit goals and initiates directives to accomplish these objectives.
Develops branch projections and expectations in strategic planning to include sales goals.
Provides leadership in all areas by setting an example for the staff to follow.
Personifies good customer relations and effective selling and cross-selling in contacts with customers.
Supervises staff members in their daily performance of assigned tasks, impacting decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
Assists each staff member in setting goals, clearly explaining expectations, and effectively coaching each staff member to achieve success.
Directs the hiring, training, and retraining of branch staff members, including operations and product knowledge, customer relations, and sales.
Conducts regular meetings with staff to discuss sales and campaigns, products and services, policies, procedures, and regulations.
Responsible for the branch’s security procedures and understands the functions and operations of security devices.
Understands and complies with branch audit procedures.
Serves customers quickly, accurately, efficiently, and confidentially according to South State Bank Standards.
Makes appropriate recommendations based on information provided by customer.
Shows sincere appreciation for customer’s time and business, and gives business card.
Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses.
Assists in collections of delinquent loans.
Manages loan and deposit exceptions within the expectation of South State Bank both individually and for the branch.
Opens new deposit accounts and understands the financial services offered by the bank, including features, benefits, rules, regulations, pricing, and definitions.
Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Resolves customer problems and complaints with courtesy and discretion, explaining policies and procedures as necessary.
Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services.
Actively participates in business development activities within the community to promote, enhance, and retain present and prospective client relationships.
Explains bank objectives, policies, and programs to employees and directs their implementation.
Monitors branch resources and assets and submits requests as necessary for the branch to serve its customers efficiently and effectively.
Ensures compliance to all banking regulations including Regulation CC and Bank Secrecy Act.
Presents a neat, professional personal appearance and maintains an orderly, attractive work area.
Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.