Branch Manager - Mankato
About The Position
Handi Medical is looking for an entrepreneurial and customer-focused Branch Manager to lead the daily operations of our Mankato location. This leadership role is responsible for ensuring operational excellence, driving business growth, achieving productivity goals, and delivering profitable outcomes while maintaining our commitment to exceptional customer service. At Handi Medical, our mission is to Enrich Lives, and we are proud to have been recognized as a Star Tribune Top Workplace for 11 consecutive years. We serve our community with respect, excellence, compassion, integrity purpose and education. Visit our career site to learn more about our culture and why Handi Medical is a great place to build your career. The Branch Manager oversees all aspects of branch operations, customer relationships, referral development, and team leadership. The ideal candidate is a strong communicator, skilled relationship builder, and results-oriented leader who thrives in a fast-paced healthcare environment.
Requirements
- Bachelor’s degree in a related field (relevant experience may be substituted for education)
- Minimum of five (5) years of related experience
- Valid driver's license
- Clean driving record with the ability to safely operate a motor vehicle
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong time management skills with the ability to meet deadlines
- Strong analytical and problem-solving abilities
- Demonstrated supervisory and leadership experience
- Ability to prioritize responsibilities and effectively delegate tasks
- Proficiency with Microsoft Office Suite and related software applications
- General working knowledge of computer systems
- Ability to maintain a professional image while demonstrating commitment to Handi Medical’s mission and values
Nice To Haves
- Experience in healthcare, home medical equipment (HME), medical supplies, sales, customer service, and/or management
Responsibilities
- Ensure the branch operates efficiently and effectively while maintaining compliance with company policies, procedures, and regulatory guidelines
- Meet with customers and referral sources to introduce Handi Medical's products and services and build strong business relationships
- Partner with the sales team to expand and maintain a strong referral base
- Represent Handi Medical at community events and networking opportunities
- Maintain existing business relationships while identifying and pursuing new growth opportunities
- Communicate regularly with sales teams, payers, referral sources, and other key stakeholders
- Promote awareness of new products and services
- Resolve customer concerns promptly and professionally
- Follow up on new referrals to ensure timely and exceptional service
- Monitor branch performance and implement strategies to achieve productivity and profitability goals
- Lead, coach, and develop branch team members while fostering a positive workplace culture
Benefits
- health
- dental
- vision
- 401K plus match
- incentive program
- life insurance
- paid time off
- paid holidays
- long-term disability
- short-term disability
- free parking
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What This Job Offers
Job Type
Full-time
Career Level
Manager
