So. Nashua

Triangle Credit Union•Nashua, NH

12d•Onsite

About The Position

The Branch Manager is responsible for ensuring the branch meets organizational, financial, operational, service, and growth plans. This role involves directing, developing, motivating, hiring, and disciplining branch personnel, administering performance evaluations, and recommending personnel actions. The Branch Manager will provide members with Triangle's model of Service Strategy by leading by example, coaching, and ensuring employee execution. They will monitor branch operating results relative to objectives and take corrective actions as needed. This position requires maintaining communication with the Senior Vice President of Member Services, preparing reports, and attending management meetings. The Branch Manager will represent the branch in its relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups. Additionally, they will control past-due and charged-off accounts for the branch, establish branch goals aligned with company goals, and compile/evaluate performance relative to goals. The Branch Manager is accountable for all branch operations and sales goals, assists in branch development within the community, and provides support and recommendations for systems and policy applications. They will monitor all branch activities to ensure compliance with credit union policies and procedures and ensure adherence to Triangle's Service and Sales Strategies programs through modeling, coaching, and accountability. Other related duties as assigned.

Requirements

Experience Staff development, coaching, and goal setting
Experience in a leadership role required
Team Building Skills
Strong Written and/or Oral Communication Skills
Computer Literacy with Window Based Systems
Sales Acumen
Analytical Skills

Nice To Haves

Lending and mortgage experience preferred
Prior Business Development and Sales Management experience

Responsibilities

Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
Provides current and new members with Triangle's model of Service Strategy in leading by example; through coaching, and employee execution.
Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions.
Maintains communications with the Senior Vice President of Member Services; prepares and submits standard reports, and attends scheduled management meetings.
Represents the branch, as appropriate, in its relationships with members, sponsor organization(s), suppliers, other financial institutions, and similar groups.
Controls past-due and charged off accounts for the branch.
Establishes branch goals as aligned with company goals.
Compiles and evaluates individual and/or group performance relative to goals.
Accountable for all branch operations and sales goals.
Assists in branch development within the community.
Provides support and recommends actions in regards to systems and policy applications.
Monitors all branch activities to insure they are in compliance with established credit union policies and procedures.
Ensures Triangle's Service and Sales Strategies programs are adhered to through modeling, coaching, and accountability.
Performs other related duties as assigned.