Branch Manager - West Bend

Kohler Credit Union • West Bend, WI

3d • Onsite

About The Position

Kohler Credit Union is seeking an experienced leader to serve as a Branch Manager for their West Bend - Meijer location. This role involves leading a team, improving operations, and fostering strong member relationships. The ideal candidate will thrive in a fast-paced financial services environment, with a passion for coaching, relationship building, and ensuring smooth daily branch performance.

Requirements

• At least 4 years of experience in banking or financial services, including leadership experience
• Strong communication, leadership, and team development skills
• Ability to meet performance goals and drive results
• Knowledge of retail banking operations and compliance standards
• Applicants must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

• Bachelor's degree in business, finance, or related field preferred, or equivalent experience

Responsibilities

• Lead, coach, and support branch staff to achieve goals and grow professionally
• Oversee daily branch operations and ensure policy and regulatory compliance
• Deliver and model exceptional member service standards
• Manage cash operations, including vault and ATM balancing
• Identify opportunities to improve processes and streamline workflow
• Resolve escalated member issues with professionalism and care
• Support branch growth through member engagement and product education
• Conduct regular operational reviews to ensure accuracy and security
• Protect confidential member information and maintain data integrity

Benefits

• medical
• dental
• vision coverage
• 401(k) with employer contributions
• paid time off
• tuition reimbursement
• ongoing professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree