Branch Manager

PNC Bank•Austin, TX

1d•Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC’s Four Points Branch in Austin, Texas. The role drives revenue and customer loyalty through consultative interactions and solutions that support customers’ financial well-being, while delivering a differentiated experience across in-person and digital channels. The Branch Manager collaborates with a broad range of ecosystem partners and is accountable for branch risk management and compliance. The position builds and develops a high-performing team through talent attraction, onboarding, coaching, performance management, and development. It grows consumer and business relationships, drives business banking results through business development and community involvement, and coaches employees in consultative selling and technology-enabled customer interactions. The manager leads problem resolution, supports a seamless omnichannel customer experience, and makes sound decisions to mitigate sales-practice, operational, human-capital, reputational, and business risks. This is an in-office role. Spanish bilingual ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of related experience.
Must have the ability to serve as a Notary Public in the applicable state.
Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Must demonstrate appropriate knowledge, skills, and abilities for the role, including branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.

Nice To Haves

Bilingual Spanish ability.
Skills in accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Foundational understanding of balance sheets and income statements.

Responsibilities

Lead all aspects of branch performance and drive revenue and customer loyalty through consultative customer interactions.
Deliver a differentiated customer experience and make banking easy across omnichannel and technology-enabled interactions.
Collaborate with ecosystem partners to connect customers with PNC solutions and provide a seamless experience.
Acquire consumer and business households and grow their share of wallet.
Drive business banking results through business development and community involvement.
Use PNC’s branded sales process to achieve sales targets and customer loyalty.
Coach employees in consultative selling and customer financial well-being.
Manage and coach the delivery of a differentiated client experience, including effective problem resolution.
Attract, onboard, retain, coach, and develop branch team members.
Manage employee performance and ensure employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human-capital, reputational, and business risks.
Exercise sound judgment and leadership to mitigate sales-practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.