BRANCH MANAGER - St. John

First BanCorp

1d•Hybrid

About The Position

The Branch Manager is responsible for the sound management and performance of a retail branch, ensuring compliance with institutional policies and procedures and legal regulatory requirements; and achievement of business strategies and performance goals and objectives.

Requirements

Minimum of 5 years experience in a supervisory or management position in the banking or financial service environment
Knowledge of banking regulations, including but not limited to Know Your Customer, Bank Secrecy Act, Anti-money Laundering
Ability to develop and implement work plan, delineating specific strategies in retail branch banking
Computer literate in MS Office
Sales and service orientation with extensive interpersonal and teamwork skills
Capacity to establish and maintain positive relationships
Capacity to analyze data and present alternatives
Knowledge of products and services of the bank and it’s competitors
Ability to supervise, coach and motivate staff
Ability to analyze, prepare and present reports
Excellent written and oral communication skills in English

Nice To Haves

Bachelor’s degree, preferably in Business Administration or Finance or related field of study.

Responsibilities

Grows the portfolio of the branch by participating in the planning for the business; identifying and coordinating products/services; implementing marketing initiatives and performing sales activities.
Promotes and cross-sells other financial service bank products/services and provides support to organizational teams in establishing and retaining relationships.
Collaborates with the efforts to control commercial loan delinquencies by reviewing and completing reports (OD) for commercial teams.
Controls operational costs and affects income to promote/improve business results.
Manages the decisional process for account overdraft, except for commercial accounts.
Manages, coaches and monitors branch personnel, ensuring their compliance with policies and procedures, as well as all applicable regulations.
Recommends alternatives and implements measures to achieve optimal functioning of the Branch.
Monitors sales activities, financials, administrative and operational measurements.
Grows the personal lending portfolio by reducing the disbursement timing and stimulating the cross selling of products and services such as Cash Management and Merchant Services.
Develops and maintains the new/actual business relationships with commercial and personal clients through OPB visits.
Maintains the stability of the branch business by ensuring service effectiveness and efficiency, in accordance with the clients' needs.
Motivates and leads to achieve maximum productivity levels of the branch staff; monitors and evaluates individual/team performance in accordance with the sales culture and techniques.
Encourages and coaches to the administration of the OSS program, ensuring compliance with the requirements and regulations of the program.
Coordinates and leads staff meetings, sharing business goals and results, and promoting personnel participation in the identification and resolution of issues/concerns/problems.
Encourages and promotes a conducive working environment to realize the fullest potential of human resources and the advantages of the organization’s training and development, compensation and incentive programs.
Facilitate and encourage a learning environment within the branch.
Leads the administration and implementation of the Total Quality Program, inclusive of achievement of the quality standards and compliance indicators.
Assumes responsibility for audits and investigations of the branch, in conjunction with the Product, Risk and Quality Management and Branch Operations Units.
Complies with all related laws and regulations, including but not limited to Bank Secrecy Act, Truth in Savings, Truth in Lending and Community Reinvestment Act.