Branch Manager

M&T Bank•Spring Lake, NJ

About The Position

The Branch Manager manages all activities of a branch and is responsible for the success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role includes personal production responsibility and leadership of a branch team in achieving annual sales and profitability goals and managing overall branch operations. The position reports to a Retail Regional Manager. The manager identifies Retail and Business Banking customers’ needs and provides personalized short- and long-term solutions. Responsibilities include independently sourcing and processing Business Banking loan requests up to $250,000, proactively bundling products and services, maintaining compliance and internal controls, and fostering sound risk management. The role also supports customers affected by fraud, educates customers and employees about fraud risks and prevention, and promotes security tools and practices. The Branch Manager leads, coaches, develops, recruits, and retains employees; manages performance and supports career growth; and fosters a customer-focused, accountable culture. The manager represents the bank in the local community, develops community partnerships, and supports customer acquisition, financial education, and brand awareness through local involvement. The role requires maintaining Federal SAFE Act registration and staying current on operational, product, and system changes. The branch scope described includes an average of 4–5 FTEs, fewer than 2,500 domiciled customers, fewer than 600 weekly transactions, and fewer than 125 weekly servicing interactions.

Requirements

Bachelor’s degree and at least 3 years of relevant experience; alternatively, a combined minimum of 7 years of higher education and/or work experience, including at least 7 years of relevant experience.
3 years of sales experience.
2 years of managerial experience.
Strong communication and interpersonal skills.
Demonstrated organization, time-management, and prioritization skills.
Meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated experience in the banking industry.
Knowledge of the local community landscape and community involvement.
Demonstrated sales and business development experience and success.
Business Banking knowledge, including products, services, and client relationship management.
Customer service experience.

Responsibilities

Manage all activities and the overall operating model of a branch, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and risk management.
Meet personal production responsibilities and lead the branch team toward annual sales and profitability goals.
Identify Retail and Business Banking customers’ needs and provide personalized short- and long-term solutions using the bank’s sales processes, tools, and resources.
Independently source and process Business Banking loan requests up to $250,000 and proactively bundle products and services as appropriate.
Ensure compliance with regulatory, operational, security, control, policy, procedure, and audit requirements; maintain internal control standards and implement audit and regulatory points in a timely manner.
Maintain a strong risk and control environment that protects customer and bank assets, identify risk issues requiring escalation, and promote sound risk management practices.
Equip employees to identify, escalate, and respond to emerging fraud trends, scams, and financial crimes.
Educate customers about evolving fraud risks and prevention, support customers impacted by fraud, guide them through recovery and resolution, and promote fraud-prevention tools and security practices.
Lead, coach, develop, mentor, recruit, hire, onboard, and retain branch employees; manage performance, provide feedback, support career growth, and reinforce brand standards and bank priorities.
Build a high-performing, customer-focused culture that supports engagement, accountability, continuous development, and belonging.
Prospect and follow up with customers, support retention and year-over-year growth of consumer and business households, and deepen customer engagement while following policies and limiting risk.
Serve as the bank’s local community representative; build partnerships with businesses, nonprofits, schools, and community groups; and represent the bank at community events, networking opportunities, and philanthropic initiatives.
Identify local opportunities to increase brand awareness, community engagement, customer acquisition, and financial education.
Maintain Federal SAFE Act registration requirements and stay current on operational, product, and system changes and enhancements.
Complete other related duties as assigned.