Branch Manager - Laramie, WY (Dell Range)

First National Bank•Laramie, WY

6d•$66,659 - $113,319•Onsite

About The Position

The Branch Manager is accountable for the operational success of FNBO branch locations. Responsibilities include coaching and oversight of all branch staff, coordination of community development activities, budget planning, and change management related to assigned branch. Seeking a team oriented, positive, and outgoing professional for a Branch Manager role at FNBO! FNBO has a focus on a superior employee experience that goes hand in hand with our superior customer experience! FNBO has a history of doing doing what's right for our customers and the communities we serve. This sixth generation family-owned business has become the largest privately-owned bank in the United States and has been serving customers for 160 years. FNBO is proud to be committed to our core values of Integrity, Respect, and Passion. The spirit of teamwork has remained a key ingredient of FNBO’s formula for success throughout our 160+ year history. We have fun, celebrate our wins, and strive for success. We care about our employees’ well-being personally and professionally.

Requirements

Bachelor’s Degree or equivalent experience
Demonstrated leadership ability and management skills
Previous working experience in a retail sales environment
Oral and written communication skills
Desire to meet the financial needs of our customers and community
Ability to problem solve
Unrestricted work authorization and not require future sponsorship.
This position requires S.A.F.E. Act registration with the Nationwide Mortgage Licensing System (NMLS).
Qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards.
Successful candidates must meet ongoing regulatory requirements including acceptable background investigation and credit report results.

Nice To Haves

Previous Management Experience
Previous Retail Banking experience
Knowledge of bank products and services and branch functions

Responsibilities

The Branch Manager is responsible for the overall success of the assigned branch location.
Ensure that branch personnel provide a high quality customer experience while meeting the needs of the customer.
Provide coaching to the staff around advice and guidance and overall performance to meet the goals of the branch.
Manage controllable expense items and staffing efficiency to budget.
Direct branch office operations in order to meet or exceed compliance and operational objectives.
Coordinate business and community development activities.
Accountable to work together to help meet the budgeted targets for the company and business unit.
Ability to demonstrate to the team good one on one skills to help customers build their wealth, perform financial planning light at a high level, and partner exceptionally well with FNIP partners to complete the customers’ financial plan
Ensure staff is utilizing needs-based selling techniques, executed in line with the First National Operating Philosophy and IMPAX, to identify customer needs and appropriately match them with products and services that we offer.
Reinforce company expectations that the offering of products or services is done with clear explanation of the product or service, and its benefit to the customer consistent with product terms and conditions.
Run weekly 30-minute partner huddles effectively and proficiently
Look for ways to recognize and engage team by celebrating success through branch meetings and weekly team 10-minute standup huddles.
Maintain the branch scorecard for leading and lagging metrics; coaching to and discussing Retail Update Video messaging sent out regularly.
Exhibit effective leadership and change management.
Complete observations of employees and coach to the effective use of the IMPAX model for customer conversations.
Provide consistent oversights to ensure all employees are delivering on the intended Customer Experience through effective floor management.
Maintain a presence on the floor to ensure customers are being greeted, minimize customer wait times and shift branch staffing resources as necessary to complete customer needs.
Effectively perform banker and teller duties as needed.
Hold team accountable to making timely and effective customer outreach calls utilized through Salesforce proficiency and coaching.
Utilize training plan in Career development coaching with each person and demonstrate courage to address performance issues and guide employees to adopt a mutually beneficial plan of action.
Monitor In Moment survey results and respond to any issues.
Coach to a customer satisfaction score of 90%.
Effectively utilize Banker and Teller Attributes in coaching and hiring.
Deliver the level of advice and guidance by the whole that will result in attaining sales goals for the team
Conduct effective one-on-one employee conversations on a regular basis providing coaching, feedback and performance actions.
Performance Plans applied if an individual is not delivering sales, advice, and guidance at an acceptable level for the team to reach their goals;
Manage controllable expense items to budget and minimize branch-initiated fee waivers
Manage staffing efficiency to budgeted “Future State” FTE/Salary targets as set by Retail Director and Leadership given volumes in the Staffing Model.
Ensure DocuSign adoption at 80% or greater for new accounts and 70% for maintenance (by October 2021).
Minimize branch controllable fraud, DDA charge-offs and teller O/S losses as set by Leadership and Finance given run rates / budget targets;
Ensure account opening criteria and transaction processing procedures are followed and appropriate risk decisions are made to protect our customers and the bank.
Coach and manage team to provide digital signature cards at least 80% of the time.
Ensure any hard-signed signature cards are scanned into FirstWork within 24 of opening/uploading new accounts.
Monitor Deposit/Customer workflows, FIRE database and any other assigned error reports daily.
Identify, coach, and address issues within 48 hours of notification and resolve outstanding issues within 30 days.
Ensure branch cash and negotiable items are maintained per bank standards.
Ensure all direct reports and teams meet these compliance requirements including adherence to Incentive Plan rules and take action to address employee performance issues.
Branch to achieve a passing score for all On Site and Off-Site Assessments.
Bring your Market Director into the loop via 2-3 sentence email when working with HR and employees on all Performance Plans and Terminations.

Benefits

Competitive Pay
401k Match
Paid time off and paid holidays
Medical/Dental/Vision/Life/Disability/Flex Plans
Employee Wellness Program
Career development/Training/Career coaching/Job shadowing
Tuition Assistance Program
Employee banking benefits and other discounts
Culture of recognition and rewards from executive leadership/managers/peers/business partners
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Short-Term/Long-Term Disability Insurance