Branch Manager

Pro-Serv Food Equipment•Raleigh, NC

94d•$65,000 - $80,000•Onsite

About The Position

Pro-Serv Food Equipment / Pro-Serv Facility Solutions is a rapidly growing commercial service company providing Refrigeration, HVAC, Cooking Equipment, Plumbing, Hood & Exhaust, and Facility Services throughout the Carolinas. Our mission is to provide fast, professional, high-quality service while building long-term relationships with our customers and team members. We are currently seeking an experienced Branch Manager with field service technician experience to help lead operations, technicians, dispatching, customer relationships, and overall branch performance. The Branch Manager is responsible for overseeing the daily operations, profitability, team development, customer satisfaction, and growth of a Pro-Serv branch location. This is not a sit-behind-a-desk management position. The ideal candidate understands the field service industry firsthand and has experience working as a technician in commercial Refrigeration, HVAC, Cooking Equipment, or Facility Services. This leader must be able to manage technicians, support dispatching operations, assist customers, review work orders and quotes, and hold teams accountable while helping drive growth and operational excellence.

Requirements

Previous field service technician experience REQUIRED
Strong understanding of dispatching and field service operations
Ability to lead teams while maintaining accountability and professionalism
Strong communication and organizational skills
Ability to problem solve under pressure
Experience reviewing work orders, labor, and profitability
Valid driver’s license required

Nice To Haves

Experience in commercial Refrigeration, HVAC, Cooking Equipment, or Facility Services preferred
Previous leadership or management experience preferred
Commercial Refrigeration experience
HVAC or Cooking Equipment experience
Service management software experience (ServiceTrade preferred)
Team leadership and coaching experience
Strong customer relationship skills
Sales and operational growth mindset

Responsibilities

Lead daily branch operations and team performance
Manage technicians, dispatch coordination, and workflow efficiency
Review work orders daily for accuracy, profitability, deficiencies, notes, and completion
Assist with technician training, development, and accountability
Support hiring and onboarding efforts
Work closely with dispatch, key accounts, and management teams
Ensure customer issues are handled quickly and professionally
Monitor branch profitability and operational KPIs
Assist with estimates, quote follow-up, and customer relationships
Maintain strong communication between field and office teams
Enforce company procedures, systems, and operational standards
Conduct technician ride-alongs and field evaluations
Help grow branch revenue while maintaining service quality
Ensure inventory, vehicles, tools, and branch organization are maintained properly