Branch Manager - Parma & Vandercook

TRUE Community Credit Union • Jackson, MI

18d • Hybrid

About The Position

TRUE Community Credit Union is looking for a full-time Branch Manager to lead our Parma and Vandercook Branches and inspire a culture centered on exceptional member experiences, employee growth, and community impact. Whether you're coaching team members to reach their potential, helping members achieve their financial goals, or strengthening community relationships, you'll play a vital role in shaping experiences that leave a lasting impression.

Requirements

• High school diploma or GED
• 3+ years of financial institution experience
• Strong interpersonal, verbal, and written communication skills
• Ability to coach, develop, and support a service-based sales culture
• Proficiency with Microsoft Word, Excel, email/IM, and multiple technology platforms
• Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS)

Nice To Haves

• 2+ years of direct leadership experience preferred
• Knowledge of credit union operations and the credit union movement preferred

Responsibilities

• Lead and develop a high-performing team while fostering a culture focused on service, relationship building, and member financial well-being.
• Oversee daily branch operations, staffing, scheduling, and workflow to ensure members receive exceptional service during every interaction.
• Establish goals, monitor performance, coach team members toward success, and hold employees accountable through meaningful development conversations and action plans.
• Serve as a trusted resource for staff, helping resolve member concerns, answering questions regarding products and services, and ensuring employees have the knowledge and confidence needed to succeed.
• Monitor branch performance and profitability, identify opportunities to improve efficiency through processes and technology, ensure compliance with policies and regulations, and represent TRUE within the community through outreach and engagement activities.

Benefits

• Medical; dental and vision benefits
• 401(k) with employer match and employer-funded defined contribution pension plan
• Generous time off, paid holidays, paid time for your birthday, inclusion time to celebrate cultural and religious holidays, and volunteer time
• Annual bonus reward program
• Company-paid short-term disability, long-term disability, and employee life insurance
• Tuition reimbursement
• Gym membership reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED