Branch Manager - Waterworks

FERGUSON•Worcester, MA

2d•$5,258 - $8,408•Onsite

About The Position

Ferguson, a Fortune 500 company and a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., is seeking a Branch Manager to lead its Worcester, MA waterworks branch operations. This is a hands-on leadership role responsible for supervising daily operations, leading a team, and ensuring outstanding customer service. The ideal candidate is a proactive problem-solver with strong operational and financial competence. Ferguson has approximately 36,000 associates across 1,700 locations and is committed to making customers' complex projects simple, successful, and sustainable.

Requirements

Proven experience in day-to-day branch functions and people management
Water, wastewater or related infrastructure industry experience
Strong leadership and team-building skills.
Excellent organizational and problem-solving abilities.
Proficiency in using data to drive decisions.
Understanding of sales side of the business and how to influence sales
Strong relationship building skills (customers, vendors, associates, etc)
Knowledge of safety regulations and compliance standards.
Financial literacy with experience managing budgets and P&L statements.

Responsibilities

Run day-to-day operations, including inventory, shipments, and customer service.
Supervise and train warehouse and customer service personnel.
Perform duties such as shipping, receiving, and customer service, especially in coverage situations.
Lead the way in upholding top-tier safety standards, ensuring full compliance with company policies and legal regulations.
Oversee financial performance, budgeting, and capital planning for the branch.
Develop and maintain relationships with customers, internal stakeholders, and vendors.
Use data to make decisions and improve performance.
Conduct all aspects of employee management, including hiring and scheduling.