Branch Manager

CENTRAL BANCOMPANY, INC.•Moberly, MO

2h•Hybrid

About The Position

Responsible for sales management, customer service, and day-to-day operations of facility(s). Maintains full knowledge of bank’s sales, service and operations. Acts as teller, customer service representative, as needed, and supervises operations and sales while providing Legendary Service to customers and employees. Provides guidance and coaching to employees while conforming to established guidelines including regulatory compliance, policies and procedures. Responsible for outside business development calling efforts to identify needs and opportunities for consumer and business products and services. Is expected to participate in local community organizations. Oversees general operations of branch. Staffs, coaches, counsels, and develops employees. Has daily contact with direct report employees and employees in other departments. Two-way communication between all departments is essential in ensuring an efficient and productive work place. Has a great deal of customer contact. Daily activities are affected by amount of customer traffic in facility, customer and employee demands, and meetings and classes. Involved in selection and training of employees. Develops, coaches and handles personnel issues and situations. Must act as a teller and customer service representative as needed, along with supervise operations and sales all while providing Legendary Service to customers and employees. Sales management and training for cross selling bank products are important parts of everyone’s duties. Responsible for referrals, follow up and assuring customers’ needs are met. Has good understanding knowledge of installment lending in order to act as liaison between customers and loan officers. Takes an active role in sales process including being responsible for coaching and motivating employees. Responsible for outside business development calling efforts to identify needs and opportunities for consumer and business products and services. Is expected to participate in the local community organizations. Responsible for overseeing operations of facility. Opens and closes facility, buying and selling money, branch cash levels, performing teller cash box audits, monitoring and maintaining night depository agreements, monitoring security and compliance issues, completing multiple branch audits, and information security. Responsible for operations of branch including staffing, coaching, loss prevention, and development of knowledgeable well trained staff members. Must have a good understanding of security and fraud protections, operations, and products and services provided by bank and actively call on both customers and prospects in facility’s market area. Responsible for culture, utilizing and ensuring sales models are followed by staff, monitors performance, and ensures facility is meeting bank’s overall strategic plan. Promotes team atmosphere providing Legendary Service to both customers and coworkers while ensuring branch operations in accordance with branch control manual standards. Responsible for compliance with all banking regulations which are applicable to job, including Bank Secrecy Act and information security initiatives. The environment is fast paced, where interruptions occur often. It is important to dress and act in a professional manner. Understands role in case of robbery and knows proper post-robbery procedures. Accountable for other tasks as directed by supervisor. Supervises Tellers, Financial Associates and Assistant Branch Manager, with 5-10 direct and indirect reports depending upon location.

Requirements

Bachelor’s degree in business or a related field, or equivalent combination of education and training
At least 4 years of banking experience
1 year of management experience
Previous sales management experience required
Good working knowledge of retail, lending, and compliance
Advanced knowledge of teller and new account functions, bank regulations, bank policies and procedures and bank products and services
Strong attention to detail with ability to work in fast paced environment with accuracy
Excellent oral and written communication skills
Strong customer relations skills
Ability to work with employees and customers in a cooperative, positive, professional manner
Good judgment
Ability to handle confidential information
Ability to work quickly and accurately to analyze information and make decisions
Ability to proactively assume additional responsibilities/duties/projects
Successful completion of in-house training programs
Ability to drive a vehicle
Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes
Willing to travel between Huntsville and Moberly daily

Responsibilities

Sales management
Customer service
Day-to-day operations of facility(s)
Maintain full knowledge of bank’s sales, service and operations
Act as teller, customer service representative, as needed
Supervise operations and sales
Provide Legendary Service to customers and employees
Provide guidance and coaching to employees
Conform to established guidelines including regulatory compliance, policies and procedures
Outside business development calling efforts to identify needs and opportunities for consumer and business products and services
Participate in local community organizations
Oversee general operations of branch
Staff, coach, counsel, and develop employees
Ensure efficient and productive work place through two-way communication between all departments
Involved in selection and training of employees
Develop, coach and handle personnel issues and situations
Sales management and training for cross selling bank products
Responsible for referrals, follow up and assuring customers’ needs are met
Act as liaison between customers and loan officers for installment lending
Take an active role in sales process including coaching and motivating employees
Open and close facility
Buy and sell money
Manage branch cash levels
Perform teller cash box audits
Monitor and maintain night depository agreements
Monitor security and compliance issues
Complete multiple branch audits
Ensure information security
Oversee operations of branch including staffing, coaching, loss prevention, and development of knowledgeable well trained staff members
Ensure understanding of security and fraud protections, operations, and products and services provided by bank
Actively call on both customers and prospects in facility’s market area
Responsible for culture, utilizing and ensuring sales models are followed by staff
Monitor performance
Ensure facility is meeting bank’s overall strategic plan
Promote team atmosphere providing Legendary Service to both customers and coworkers
Ensure branch operations in accordance with branch control manual standards
Ensure compliance with all banking regulations which are applicable to job, including Bank Secrecy Act and information security initiatives
Understand role in case of robbery and know proper post-robbery procedures
Accountable for other tasks as directed by supervisor
Supervise Tellers, Financial Associates and Assistant Branch Manager