About The Position

At Chase, the Branch Manager creates welcoming, memorable experiences for clients and employees, builds lasting relationships, and represents the company’s culture and values. The manager leads all aspects of the branch, including deposit and investment growth, operations, team coaching, and delivery of banking solutions and financial technology. The role also collaborates with specialists to support clients’ financial needs. The Branch Manager completes the Branch Manager Training Program before placement and travels as required for in-person training and meetings, which may include out-of-state travel. The position is subject to Dodd-Frank and Truth in Lending Act qualification requirements for Loan Originators, including review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies candidates. NMLS registration under the SAFE Act is required, with continued employment contingent on compliance, successful registration after starting, and timely annual renewal and updates.

Requirements

  • At least 2 years of management, Retail Banking, or equivalent Chase leadership experience.
  • High school degree, GED, or foreign equivalent.
  • Ability to work branch hours, including weekends and evenings.
  • Ability to travel as required for in-person training and meetings; travel may be out of state.
  • Ability to meet Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and comply with SAFE Act NMLS registration requirements.
  • A felony conviction within the last seven years disqualifies candidates.

Nice To Haves

  • College degree or military equivalent.

Responsibilities

  • Motivate the branch team by sharing a clear vision and embodying the company’s values of Service, Heart, Curiosity, Courage, and Excellence.
  • Use the Branch Scorecard to develop strategies to grow deposits and investments and achieve branch goals.
  • Understand and meet client needs to build lasting relationships and trust.
  • Build and cultivate a high-performing team through coaching, feedback, and recognition.
  • Encourage ongoing team learning and development.
  • Build relationships with local businesses and engage with the community.
  • Maintain a strong risk and control environment, exercise sound judgment and integrity, protect the company and clients, and follow policies and procedures.
  • Complete the Branch Manager Training Program before placement and travel as required for training and meetings.
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