Branch Manager

Farmers National Bank of Canfield•Plain City, OH

18d•Onsite

About The Position

The Branch Manager directs the overall activities of the branch to achieve superior customer service, meet branch goals, maintain a productive and creative staff, and invest in personnel development. This role is eligible for a $2,000 sign-on bonus.

Requirements

High School diploma or General Education degree (GED).
NMLS certification required (or obtained upon hire).
Three (3) years of experience as a Branch Manager and/or equivalent management experience.
Ability to use a calculator, telephone, any related office equipment, and have knowledge of computers and applicable programs.
Ability to contact outside vendors for branch maintenance issues.
Ability to return calls and follow up with customers for troubleshooting, quoting interest rates, complaints, and suggestions.

Nice To Haves

College degree preferred.
Previous banking management preferred.

Responsibilities

Ensure all branch personnel understand and work towards company and individual branch objectives.
Consistently meet and exceed branch goals to progress to the next branch tier.
Make regular out-of-bank calls on business prospects to generate new customers.
Train and motivate staff to cross-sell by knowing all features and benefits of the bank’s products and services.
Monitor competing banks' products, promotions, and operations to make recommendations for market strength.
Coordinate with marketing for sales campaigns, product promotion and development, and to ensure a professional lobby appearance.
Open any type of bank account and explain services and charges when needed.
Interview loan applicants and extend credit within lending authority for commercial, mortgage, and consumer loans; make recommendations for larger loans to Senior Officers.
Adhere to and follow loan policies and procedures as stated in the FNB Loan Policy and Procedures manual.
Maintain strong communication with branch supervisors to ensure timely completion of daily, weekly, and monthly operations and productivity reports.
Maintain strong communication and documentation for timely delivery and review of personal objectives, performance reviews, and HR documents.
Interview, select, develop, and retain Branch Staff.
Hold weekly sales meetings to review products, sales goals, and bank profitability.
Control salary and staffing costs to ensure branch efficiency.
Enforce branch security regulations as stated in the FNB Security Policy Manual.
Maintain customer records in accordance with FNB security and retention schedules.
Resolve customer complaints and inquiries in a timely and efficient manner.
Attend and participate in community, networking, and banking events for business development, during and after regular business hours.
Adjust work schedules to accommodate branch staffing requirements.
Complete all mandatory and elective training, including BSA and Anti-Money Laundering procedures, and maintain compliance with all rules and regulations.
Maintain regular, predictable attendance.
Complete other duties as assigned.