Branch Manager

Valley Bank • New York, NY

4h

About The Position

The Branch Manager leads and manages all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development. The role ensures exceptional service delivery to clients in a consumer-oriented branch and builds a positive, high-performing environment that promotes Valley’s culture and associate engagement.

The Branch Manager develops and coaches team members, monitors customer consultations and lead management through Salesforce, oversees staffing functions, and helps identify and resolve potential risks. The role also uses market intelligence to communicate strategic direction and product focus, develop individualized sales strategies, grow market share, and deepen customer relationships.

Requirements

• Ability to prioritize, organize, delegate, and execute.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to present a confident and professional demeanor, establish trust, convey knowledge, and resolve complex customer issues.
• Ability to listen to customer concerns and offer innovative solutions while balancing customer satisfaction with the bank’s exposure to loss or fraud.
• Proficient computer skills.
• Self-driven with a positive outlook, confidence, tact, patience, and diplomacy when dealing with customers.
• High school diploma or GED equivalent.
• At least 3 years of related managerial experience, with knowledge of branch operations and demonstrated sales and customer service skills.

Responsibilities

• Lead and manage branch performance, including sales growth, profitability, customer experience, operational integrity, and team development.
• Ensure exceptional service delivery to clients within a consumer-oriented branch.
• Coach and develop team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high-quality customer consultations and effective lead management through Salesforce.
• Manage recruiting, interviewing, selection, onboarding, performance evaluations, coaching, and performance or conduct issues in accordance with company policy.
• Encourage the identification, escalation, and resolution of potential risks.
• Foster a positive, high-performing branch environment that promotes Valley’s culture and strong associate engagement.
• Develop and use market intelligence; communicate strategic direction and product focus; and build individualized sales strategies to increase market share and deepen customer relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED