Branch Manager | Norwood Park Clinic

Emancipet•Austin, TX

4d•Onsite

About The Position

Emancipet is hiring a Branch Manager for our Norwood Park Clinic! Emancipet is a leading nonprofit veterinary care provider in the United States, on a mission to make veterinary care affordable and accessible for everyone. We operate an expanding network of high-quality, low-cost veterinary clinics, hire and develop veterinary professionals from the communities we serve, and advocate for strategies and public policies that improve the lives of pets and the people who love them. Our Norwood Park Clinic provides affordable, high-quality veterinary care to pets and families throughout the North and Central Austin community. We’re looking for a Branch Manager who can lead day-to-day clinic operations while creating a supportive, engaging environment for both our team and our clients. The Branch Manager is responsible for ensuring spay/neuter and healthy pet services operate safely, efficiently, and in alignment with Emancipet’s medical standards and standard operating procedures. This person leads and develops a team of veterinary technicians and customer service professionals, ensuring employees have the training, tools, and support they need to do their best work. Compassionate service is at the heart of what we do. The Branch Manager plays a critical role in creating an environment where every client is treated with dignity and respect and every team member understands how their work connects to Emancipet’s mission. Our ideal Branch Manager is a people-focused leader and critical thinker who enjoys developing others, collaborating across teams, and finding solutions to challenging problems.

Requirements

2 to 3 years of successful leadership or supervisory experience in a healthcare, nonprofit, veterinary, and/or customer service environment
Strong people leadership, coaching, and problem-solving skills
Ability to prioritize competing responsibilities and work effectively with minimal supervision
Comfort working in a fast-paced environment where priorities may shift
Ability to learn and quickly become proficient in new software applications
Veterinary technician experience or the ability to quickly learn the technical skills necessary to effectively lead clinic operations
A genuine connection to Emancipet’s mission and a commitment to compassionate service

Nice To Haves

You love developing people. Few things make you happier than seeing someone you lead grow, succeed, and exceed even their own expectations.
You have an eye for quality. Details matter to you, and you take pride in getting things right.
People trust your leadership. You know how to bring people together around a shared goal and help a team move forward.
You’re an optimistic problem-solver. When challenges arise, your first instinct is to figure out what’s possible.
You know how to get things done. You bring energy, focus, and follow-through to your work.
You think ahead. You anticipate potential challenges and take action before they become bigger problems.
You connect with people. Whether it’s a client, team member, or community supporter, you build relationships quickly and authentically.

Responsibilities

Leading safe, efficient, and high-quality daily clinic operations
Coaching, developing, and supporting clinic team members
Recruiting and retaining engaged, mission-driven employees
Ensuring team members have the training, tools, and resources needed to succeed
Maintaining high medical, operational, and customer service standards
Developing people and processes that align with Emancipet’s values and improve effectiveness and efficiency
Supporting financial sustainability and growth through budget management and interpretation of operational and financial reports
Building a welcoming environment where clients and their pets are treated with compassion and dignity