Branch Manager

HVAC DISTRIBUTORS INC•Warminster Township, PA

15d•$80,000 - $85,000•Onsite

About The Position

The Branch Manager is responsible for the overall performance of the branch, including financial performance, sales, customer service, and operational efficiency. This role involves managing a team, developing budgets, fostering customer relationships, and ensuring smooth day-to-day operations. The company is a stable and growing organization with a strong commitment to its employees and customers.

Requirements

High School Diploma or Equivalent.
Minimum of 3 years of customer service or sales experience in HVAC or relative industry.
3 Years Managerial Experience.

Responsibilities

Attains or exceeds branch sales and profit budget.
Manages relationship of expenses to sales and margins to achieve budgeted performance measures.
Develops annual branch budgets and submits for approval.
Reviews branch metrics and remediates variances to budget.
Develops relationships and communicates with customers to identify and act on areas of opportunity.
Responsible for the performance of all day-to-day counter and customer service functions.
Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders.
Collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation.
Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions.
Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.