Branch Manager

K&D Factory Service • Camp Hill, PA

97d • Onsite

About The Position

The Branch Manager oversees and enhances service technician performance, ensuring high-quality service delivery and operational efficiency. K&D Factory Service has been operating in the Mid-Atlantic Region since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our Central Refrigeration Branch serves the York, Lancaster, and Camp Hill, where the position is based.

Requirements

• Strong Knowledge of Refrigeration, HVAC, electrical, or mechanical systems
• 3–5+ years of profit center management with measurable success
• Prior experience in field service, facilities maintenance, or a similar industry
• Proven P&L ownership and financial accountability
• Driving record must align with our safety standards
• Strong problem-solving skills and a customer-first mindset
• Must be 18 years of age
• Completion of a Successful background check and drug screen

Responsibilities

• Manage field service operations: scheduling, dispatch, and technician oversight
• Build and maintain relationships with customers, equipment dealers and manufacturer reps
• Drive sales and personally manage key accounts
• Monitor emergency service calls and ensure timely resolution
• Make independent decisions using sound judgment and industry best practices
• Maintain budget discipline and control operational costs
• Leading and Fostering Company Culture
• Consistency Implementing Policies and Procedures

Benefits

• Paid time off + holiday pay
• Health, dental & vision insurance
• Company-paid life and disability insurance
• 401(k) with company match
• Truck, phone, tablet, and uniforms
• Ongoing paid training through CFESA and manufacturers
• Town Shares program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed