Branch Manager I

Mercantile Bank•Saint Charles Township, MI

3d•Onsite

About The Position

Join Mercantile Bank as a Full-Time Branch Manager and take your career to new heights in a dynamic onsite environment. This role offers the opportunity to lead a dedicated team while fostering a customer-centric culture that emphasizes problem-solving and innovation. You will play a pivotal role in driving branch performance and enhancing customer experiences, all within a fun and flexible workspace. Experience firsthand in our collaborative and inclusive culture, where your ideas are valued and your contributions make a tangible impact. The fast-paced, high-performance atmosphere will keep you engaged, while our commitment to integrity and excellence empowers you to thrive. As a Full-Time Branch Manager at Mercantile Bank, you will play an integral role in fostering and enhancing full banking relationships with both current and prospective customers. Your responsibilities will include selling deposit products and basic treasury services, as well as sourcing referrals for commercial and treasury partners. You will oversee consumer lending and manage the sales process for in-branch retail activities, leveraging our Customer Relationship Management System (360) to optimize staff performance. Additionally, you will mentor and coach branch staff to enhance their sales skills and ensure they meet quarterly goals. You will champion a customer-first approach while supervising daily operations, implementing risk management strategies, and conducting regular audits. This leadership role also involves actively promoting a positive bank image within the community, ensuring compliance with all regulations, and fostering a collaborative team environment dedicated to delivering exceptional service.

Requirements

Strong sales and customer service skills
Outstanding verbal and written communication abilities
Interpersonal skills
Organizational skills and attention to detail
Previous banking experience in a branch setting, particularly focused on sales
Branch leadership or management experience
Proficiency in technology is critical, as you'll need to navigate multiple computer programs while multitasking effectively
Previous banking experience in a branch environment required with an emphasis on Sales
Branch Leadership/Management experience
Proficient in using technology and possess the ability to multi-task using a variety of computer programs.
Effective Communication Skills (Verbal and Written)
Diplomacy with the Ability to Respectfully Resolve Conflict
Interpersonal & Customer Service Skills
Organization and Attention to Detail
3-5 years of related experience
A two-year college degree or (2) completion of a specialized certification or licensing or 3) completion of specialized training courses conducted by vendors or (4) job-specific skills acquired through an apprenticeship program. (Equivalent job-related education and/or experience will be considered if the necessary knowledge skills and abilities to perform the functions of the job are proven.)

Nice To Haves

Diplomatically resolve conflicts

Responsibilities

Managing the bank branch to achieve sales goals, and ensure efficient operation of the branch
Provide strong leadership, coaching, management and direction of the branch team to ensure delivery of superior quality service and product support for bank customers
Calls on current and prospective customers with the goal of enhancing and supporting a full banking relationship with Mercantile Bank
Selling deposit products and basic treasury services
Sourcing referrals for commercial and treasury partners
Oversee consumer lending and manage the sales process for in-branch retail activities
Leveraging our Customer Relationship Management System (360) to optimize staff performance
Mentor and coach branch staff to enhance their sales skills and ensure they meet quarterly goals
Champion a customer-first approach while supervising daily operations
Implementing risk management strategies
Conducting regular audits
Actively promoting a positive bank image within the community
Ensuring compliance with all regulations
Fostering a collaborative team environment dedicated to delivering exceptional service