Branch Manager

COASTAL STATES BANK•Atlanta, GA

1d•Onsite

About The Position

The Branch Manager I leads the branch and is accountable for operational excellence, compliance, staff development, client satisfaction, growth, profitability, community presence, and strategic execution. The role manages the retail banking team and serves as Coastal States Bank’s primary representative in the community, modeling the bank’s Core Values: Character, Commitment, Service, Trust, and Community. This is a full-time position based in a professional branch setting at Akers Mill in Atlanta, Georgia. The schedule is Monday through Friday. The position is not remote or hybrid. Pay is commensurate with qualified experience; the salary range is undisclosed. The Branch Manager oversees branch operations and compliance, develops client relationships and branch business, leads and coaches staff, and executes the branch business plan in alignment with bank goals. The role requires maintaining knowledge of state and federal banking regulations and policies, and completing compliance, audit, and leadership training on schedule.

Requirements

High school diploma or equivalent required.
Knowledge of basic math.
At least 5 years of progressive retail banking experience is preferred, including cash handling, account servicing, HELOC origination and processing, treasury solutions, and business banking.
Experience leading and mentoring peers.
Proficiency with technology and banking systems; Premier UI, Mantl, and Verafin are listed, and CheckFree is preferred but not required.
Strong attention to detail, organizational skills, and critical-thinking skills.
Comfort with digital banking tools and ability to educate clients in their use.
Excellent customer relation skills.
Ability to prioritize and manage multiple responsibilities effectively.
Strong communication, coaching, and community engagement skills.
Proficiency operating computers and calculators accurately and efficiently.
Ability to complete required compliance, audit, and leadership training on schedule and ensure adherence to BSA, AML, KYC, and privacy standards.
Responsibility for acquiring and maintaining knowledge of state and federal banking regulations and policies.

Nice To Haves

Some college education.
Knowledge of Microsoft Office software applications.
Experience with CheckFree.

Responsibilities

Model Coastal States Bank’s Core Values in decisions and interactions and ensure staff provide meaningful client conversations that uncover needs.
Resolve escalated client issues, aiming for positive outcomes and client retention.
Oversee teller, TCR, ATM, vault, and security processes.
Ensure completion of daily tasks, including NSF decisions, non-post review, and wire approvals.
Maintain accountability for audit cycles and corrective actions.
Support accurate and compliant consumer, HELOC, and small-business loan origination.
Manage Treasury Management referrals and collaborate with Treasury Management officers.
Monitor outbound calling programs and ensure team follow-through.
Supervise, coach, and manage staff performance; use training checklists and proficiency scorecards to evaluate readiness.
Manage staffing schedules and ensure coverage for branch and market needs.
Serve as the final decision-maker for branch operations, compliance, and client service.
Manage branch performance metrics, including deposits, loans, and profitability.
Drive portfolio growth through client acquisition and relationship deepening.
Represent Coastal States Bank at community events and networking opportunities.
Build partnerships with Treasury Management, Commercial, and Mortgage teams.
Lead staff training and development in products, services, lending, and compliance.
Conduct timely performance evaluations, set development plans, and mentor high-potential staff for succession planning.
Develop and execute a branch business plan aligned with bank goals.
Monitor branch performance metrics and adjust strategies to meet objectives.
Support and reinforce a sales and service culture aligned with the bank’s strategic priorities.
Complete compliance, audit, and leadership training on schedule and ensure adherence to BSA, AML, KYC, and privacy standards.
Acquire and maintain knowledge of applicable state and federal banking regulations and policies.