Branch Manager - Madison, WI

Republic Electric Co•Monona, WI

2d•Onsite

About The Position

As a Branch Manager at Republic & T.F. Ehrhart, you will own daily operations of the branch and team to ensure that all operational functions are completely performed, outstanding customer service is provided to internal and external customers and ensure compliance with all policies and procedures. Each branch Manager owns the financial performance of their branch and is responsible for warehouse operations, delivery services, inventory, training, safety, building security & maintenance and sales management. This position reports directly to the Vice President of Operations.

Requirements

Equivalent Experience or Bachelor’s Degree in a business discipline, such Business Management, Marketing, Accounting, Sales, Entrepreneurship is preferred, or equivalent experience.
3-5 years of related work experience in HVAC or electrical distribution
Strong problem-solving abilities
Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated proficiency in Microsoft products such as Word, Excel, PowerPoint, and Outlook/Teams.
Excellent teamwork/collaborative aptitude, with the ability work independently and be a self starter
Demonstrated leadership skills using your ability to galvanize and use influence skills to drive action and promote change

Responsibilities

Oversee and manage budgets, inventory, customer sales, and operating expense.
Maintain a good relationship with the key accounts for their branch and know who their top customers are.
Work cross functionally with purchasing to manage inventory turns and scrutinize all new stock additions.
Work cohesively with other Branch Managers and departments to take care of customers, transfer inventory, reduce expense, deploy training, fill gaps, etc.
Hold weekly sync meetings with their staff at the Branch and monthly includes other key partners as needed to implement company objectives such as sales, inside sales, purchasing, HR, IT, Accounting, etc.
Ensure compliance with all operational and personnel policies and procedures as well as enforcing safety policies and operational best practices.
Ensure that building(s) and employees are safe, well maintained, & secure.
Oversee and schedule maintenance services for the branch facilities, equipment and vehicles, which includes working with our Fleet Manager to ensure accurate Annual DOT maintenance is completed and recorded.
Own all warehouse operational processes and procedures including receiving inbound, transfers, inventory control, order picking, packing, quality assurance and delivery.
Act as the point of escalation and provide oversight on product returns, defective inventory, and warranty claims and work cross functionally with all departments to come to resolution.
Manage inventory accuracy through cycle counts and reconciliation processes.
Ensure the proper handling, storage, and rotation of HVAC materials and equipment.
Ensure all delivery operations including scheduling drivers, trucks, and route plans and optimize delivery routes for efficiency and service reliability.
Coordinate LTL shipments for large-order deliveries.
Ensure compliance with DOT regulations and company fleet safety standards.
Verify completion of driver pre-trip inspections and required documentation, driver logs, mileage reporting, and operational records.
Address delivery issues, delays, or service failures.
Promote safe driving practices and accountability among drivers.
Ensure that we are delivering on our brand promise: “Republic promises to provide the products, technical knowledge, customer service and fast response times you need to be successful.”
Support the sales function to ensure that the promises the sales team makes are kept.
Work cross functionally to schedule customer training events at your branch each month.
Work with sales teams to create an open house/counter day monthly to promote Republic and a timely product of the month.
Work with Marketing to create awareness.
Ensure show rooms in their branches are established, equipped and clean.
Rotate show room product for seasonality to promote impulse purchases.
Work with the Crib Program Manager to ensure any crib specialists (managed inventory specialists) at your location are fulfilling crib orders to desired standards and offer support where needed to establish new crib accounts.
Promote exceptional customer service through their counter team to provide timely customer interaction and problem resolution.
Assist in ticket writing, taking orders over the phone and assisting walk-in customers.
Guide and coach counter staff through complex order situations to ensure customer satisfaction and works cross functionally with other departments to resolve issues.
Utilize inventory and order entry functions in the company’s ERP system, as well as helping others to research and troubleshoot.
Recruit, train, and develop employees for your branch.
Monitor ongoing schedules and time off requests to ensure adequate branch coverage.
Assess the training and development needs of employees and schedule opportunities for them to develop into high performers.
Complete performance reviews on the required cadence for all employees who report to you and offer coaching and feedback as needed, daily if it’s required.