Branch Manager - 23GU - San Francisco

Enterprise Holdings•San Francisco, CA

1d•$70,304 - $85,000•Onsite

About The Position

We are excited to announce the opportunity for a Branch Manager opportunity at 23GU in San Francisco! The Branch Manager is responsible for the overall management and strategic direction of his or her assigned Branch and/or satellite office(s) and the related field territory, with emphasis in the areas of Management of Customer Service and Operations, Human Resource Management, Sales and Marketing/Financial Performance, and Fleet Management and Maintenance. This position is salary of $70,304 plus profit-based bonus with a targeted compensation of $85,000. For additional information on this or any other department or division as well as career resources to help you apply for this posting, visit My Career.

Requirements

Must be a current Assistant Manager of Group 23
Must have an owning 3, 6, or 12-month SQi within one point of Group Average with NO minus sign
Must be in good standing and not have any disciplinary action in the last 90 days

Responsibilities

Manage overall Branch operations, including satellites, and supervise and coordinate the efforts of the management team
Develop overall Branch business and operational strategy and oversee the development and maintenance of the Branch operational plan
Manage the efforts of Branch employees to ensure that the Branch fully performs the "Cycle of Service," evaluate the customer service performance of Branch employees, and proactively seek process improvement to ensure high quality customer service
Exercise reasonable cost control based on forecasts, as applicable
Safeguard the release of company documents and other confidential information
Enforce and comply with applicable laws, policies, procedures, rules, regulations and best practices
Take action to ensure that customer service problems are corrected
Use initiative, independent judgment,, discretion, and decision-making skills to perform a variety of duties and solve problems. Some examples include: approving rate deviations, approving extensions of rental tickets without deposits or where customer is delinquent, determining when to take back cars if customers are overdue, approving rentals for drivers under 25 and over 70 years of age, approving cash deposit rentals and unusual credit card and rental requests, and approving write-offs
Manage overall safety, security, maintenance and appearance of the Branch and its assets and ensure protection of the brand and trade dress
Ensure adherence to group policy regarding cash box management, timely deposits, and petty cash administration
Ensure the consistent application of proper underwriting practices, including auditing of tickets
Supervise and coordinate the efforts of the Branch management team
Train and develop Assistant Managers in all aspects of the Branch Manager position, including Branch operations
Establish and implement an overall training and development strategy for Branch employees
Manage, supervise, mentor, train, coach, evaluate, and develop Branch employees
Delegate and share functions
Evaluate and provide continual feedback regarding employee performance, both positive and negative; meet with personnel to monitor sales goals and overall performance
Conduct and/or participate in the recruitment, interviewing, and hiring of Branch employees
Conduct effective and timely employee reviews and oversee the review process
Evaluate, document and confer with the management team regarding employee performance
Recommend/administer sound employee counseling/discipline and actively make, participate in, and/or recommend other personnel decisions, including promotions, transfers, etc.
Investigate and resolve employee issues and complaints
Ensure adherence to company procedures and applicable laws; ensure that all Branch employees are advised of and understand all applicable company policies
Build consensus within the team to achieve Branch goals and motivate employees
Keep accurate records of employee performance and other human resources management functions
Prepare and implement appropriate schedules for all Branch employees; manage Branch scheduling and employee hours; audit, review, and approve timecards for all Branch employees
Lead the development, planning, and implementation of the Branch's overall sales and marketing strategy
Plan for future growth of Branch
Assess and analyze the competitive environment and provide appropriate reports and recommendations
Train, motivate and coach employees to promote and sell with appropriate phone handling skills and to increase Branch sales by facilitating the understanding of coverage, vehicle features, and benefits, as well as the use of the 4-step sales process, to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment
Manage overall development, planning, and follow-through of marketing activities
Develop and maintain relationships with key decision makers in the marketplace
Accompany other employees on marketing visits for training purposes
Manage Branch collection of receivables and bad debt, including overseeing efforts to negotiate payment plans, collect difficult accounts receivables, prepare write-offs for uncollectible accounts, and recommend accounts for referral to collection
Supervise and train other employees regarding Branch receivables
Review and analyze reports, financial statements, billing, and business information
Develop an overall fleet strategy for the Branch
Plan and oversee the management and utilization of the fleet and the correct fleet mix for the Branch
Ensure the completion of preventative maintenance on a timely basis; adherence to deletion policy in regards to time, condition and mileage; and expedition of out of service units, body shop units, pick ups and drops
Perform special projects
Manage/maintain a regular and reliable level of attendance
Continuously build knowledge and skills, pursue training and development opportunities, and attend required company-sponsored training classes and meetings
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned