Branch Manager

PNC Bank • Orlando, FL

19h • Onsite

About The Position

As a Branch Manager II in PNC’s Retail Branch organization, the employee manages branch priorities and performance, grows revenue and customer loyalty, and delivers a differentiated customer experience across channels. The role leads branch employees and ecosystem partners, develops consumer and business relationships, and drives business banking results through business development and community involvement. The manager is accountable for risk management, regulatory compliance, and the effective operation of the branch, while building an inclusive, high-performing team through recruitment, onboarding, coaching, development, and performance management.

The position is based at PNC’s Downtown Orlando Branch, 201 East Pine Street, Orlando, Florida 32801-2729. PNC describes itself as an in-office company. The position requires the ability to serve as a Notary Public in the applicable state. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

• Typically 5 or more years of related experience.
• At least 2 years of previous supervisory experience.
• Ability to serve as a Notary Public in the applicable state.
• Additional background checks may be required under Consumer Financial Protection Bureau regulations.
• No university or college degree is typically required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
• Relevant competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
• Foundational understanding of a balance sheet and income statement.

Responsibilities

• Plan and execute priorities to drive all aspects of branch performance.
• Drive revenue and customer loyalty through consultative customer interactions and solutions that support customers’ financial well-being.
• Create a differentiated customer experience and make banking easy in an omnichannel environment.
• Lead and influence a broad range of ecosystem partners.
• Manage operational, human capital, reputational, business, and sales-practice risks; ensure compliance with regulatory guidelines and established policies and procedures.
• Lead, plan, and execute a branded sales process to meet sales targets and build customer loyalty.
• Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and leading ecosystem partnerships effectively.
• Drive business banking results through business development and community involvement.
• Coach employees in consultative selling and technology-enabled customer interactions to provide advice and solutions that improve financial well-being.
• Lead effective problem resolution and connect customers with PNC resources to deliver a seamless omnichannel experience.
• Acquire and retain talent through effective onboarding, coaching, and development.
• Make talent development a priority and manage employee performance to meet performance and activity expectations.
• Model PNC values and cultivate and support an inclusive workplace.
• Exercise leadership, authority, and sound judgment to mitigate sales-practice risk.
• As a people manager, cultivate diverse and inclusive teams, role-model PNC values, drive change and innovation, take ownership of results, empower others, and develop employees.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed