Branch Manager

Citizens First Bank • Viroqua, WI

18d • Onsite

About The Position

Citizens First Bank is seeking an onsite Branch Manager for its Viroqua/Viola locations. This role involves working alongside Universal Bankers on the frontline, providing real-time coaching, and ensuring smooth day-to-day workflow. The Branch Manager oversees frontline staff, including performance management and development, in partnership with Human Resources. Responsibilities also include supporting community involvement, serving as the resolution point for customer matters, and collaborating across departments to foster a positive and consistent branch environment.

Requirements

• High school diploma or GED.
• 2+ years of retail banking experience.
• Banking, leadership, or business-related training.
• Demonstrated experience in frontline operations, customer service, and staff coordination.

Nice To Haves

• Leadership experience preferred.
• Prior experience developing or coaching a team is a plus.

Responsibilities

• Coaches and develops employees on the frontline, including career development plans.
• Sets goals and evaluates individual performance of direct reports.
• Runs weekly check-ins to address barriers, coverage needs, and service expectations.
• Partners with Human Resources on employee relations, culture, recruiting and staffing, leave and accommodation compliance, and related matters.
• Owns frontline scheduling, including Saturday rotation planning and adjustments for coverage gaps.
• Provides branch-wide visibility on time off requests to support timely scheduling decisions and reduce last-minute coverage risk, ensuring an Officer is present in the Lobby at all times as appropriate.
• Maintains proficiency in teller functions as a working manager, regularly working on the frontline during normal operations, peak periods, or staffing shortages.
• Owns or coordinates cash ordering activities aligned to operational guidelines and anticipated branch needs.
• Manages supply ordering for the branch.
• Oversees building maintenance, service needs, and vendor contracts to ensure safe, functional facilities.
• Serves as the branch point of contact for security coordination, including Security Officer responsibilities as confirmed by program requirements.
• Partners closely with personal banking, universal banking, and lending leadership to align branch execution with customer and sales priorities.
• Addresses customer concerns promptly and professionally, resolving issues while maintaining a positive client experience.
• Acts as liaison for the branch in department weekly meetings, ensuring timely communication to and from the frontline and follow-through on action items.
• Coordinates community outreach by serving as the volunteer scheduler for participation planning, sign-ups, and internal communications.
• Maintains a planned on-site presence in Viola one to two times per week to support staffing, service standards, and local operational needs.
• Develops capability to serve as back-up personal banker or retail lender, as appropriate, to provide resiliency during absences and support customer needs.

Benefits

• Competitive base salary with discretionary year-end bonus
• Up to 9% employer contributions to retirement benefits, even before you contribute
• Bank-paid access to Neighborhood Family Clinic for you and your dependents
• A $50,000 bank-paid life insurance policy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED