Branch Manager I

Metro City Bank•Pooler, GA

18d•Onsite

About The Position

This position is responsible for directing and overseeing all branch service delivery and daily operations. Accountable for ensuring that all personnel follow all bank and regulatory policies. Guarantees that all customers receive prompt and courteous service and that products and services offered meet the needs of the bank's customer base. Works to ensure maximization of customer relationships based on customer need and aligned with the bank’s core values.

Requirements

2+ years leadership/management experience in a financial institution
Strong business development skills
Strong computer skills
Software skills including Microsoft Office, Adobe, Internet, and Email
Strong customer service skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers or employees of organization
Familiar with the overall BSA/AML regulations and requirements
Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR
Exhibits adequate knowledge of the following concepts: placement, layering, and integration
Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products
Knows where and to whom any "suspicious" activity should be reported
Demonstrates commitment to providing quality service to customers
Makes commitments that are within the scope of the position
Accepts responsibility for own work
Maintains strong commitment to the bank's conduct/accuracy guidelines
Taking responsibility for a thorough and detailed method of working.
Values diversity, differences in experience, backgrounds, and opinions of others
Treats all people with dignity and honesty
Shows respect and sensitivity for cultural differences
Respects the confidential nature of information
Maintains composure when dealing with the unexpected
Promotes teamwork with flexibility and cooperation
Works in the best interest of their team to achieve overall Bank goals
Knows when to ask for help, solicit input from appropriate resources
Works effectively and productively with all areas of the Bank
Knowing the (internal and external) customer business needs and acting accordingly; Anticipating customer needs
Giving high priority to customer satisfaction and customer service
Understands policies, procedures, and regulations related to their job description.
Has the product and operational knowledge needed to do the job.
Has the technical skills required to do the job and uses technology appropriately.
Remains current on all Bank communication.
Continues to develop knowledge of Metro City Bank products, services, and procedures
Demonstrates commitment to continuous learning and improvement
Remains current on all Compliance courses as assigned
Efficiently and effectively organizes and directs work of subordinates
Departmental deadlines are consistently met within budget
Employees in department work in harmony
Ensures that staff is in an environment of continuous development
Strives to meet the goals of the bank’s Affirmative Action Plan
Able to exercise discretion in how situations are handled
Effective in making good decisions

Nice To Haves

Bilingual skills preferred - English/Korean

Responsibilities

Promotes, explains, and sells all banking products
Develops and retains new and current business by conducting outside sales calls.
Analyzes client base and competitive environment for the market area
Monitors, evaluates, and implements adjustments to programs to ensure achievement of goals.
Performs consumer lending if authorized
Drives all aspects of the banking products & services process for a specified location
Develops daily, weekly, and annual branch growth plans
Plans and facilitates monthly meetings to discuss production, product promotions, etc.
Ensures that assigned deposits goals are achieved
Ensures that Community Reinvestment Act (CRA) community service requirements, as determined by the CRA Team and Management, are met by Branch personnel. The timely planning, execution, and documentation of the events are the responsibility of the Branch Manager.
Monitors monthly tracking of branch production
Develops a shared team of staff across branches
Acts as a role model for team work
Supervises, coaches, and develops direct reports
Sets goals with staff and coaches/evaluates employee performance.
Ensures that the culture of the branch is characterized by teamwork, high morale and retention of valued employees aligned with the bank’s core values
Authorizes transactions in accordance with bank policy (e.g., deposits, withdrawals, check cashing, wire transfers, etc.).
Addresses and resolves client concerns and inquiries
Accountable for the audit integrity, risk management, and security of the branch
Maintains thorough product knowledge of all banking products
Provides staff training to include product knowledge, sales, referrals, customer service, and policy and procedures
Responsible for bank opening/closing
Ensure branch facilities inside and out are maintained properly
Open and Close Vault
Monitors and maintains required ADA notices and hardware for the branch ATM machine
Performs all duties in compliance with the Bank’s EEO/AAP policy
Perform all duties in compliance with BSA/AML regulations and requirements
Obtains adequate data for CIP on all new accounts in accordance with policy
Ensures that proper OFAC monitoring is performed and documented before new customers perform transactions
Monitors and reports suspicious activity to the BSA Officer